Complex Motor Claims Handler

We are seeking a Credit Hire motor claims handler with a wide ranging skill set and experience of managing credit hire claims, third party property damage claims and may also include some low value bodily injury claims handling (latter is optional). The candidate will actively support the department in providing a customer focused, cost efficient claims handling service by a pro‑active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework.

The role will be client facing and in addition to coverage, legal liability and quantum analysis, will require interaction with brokers, insureds, external providers and internal stakeholders.

• Manage a portfolio of credit hire claims of most complexity and value
• Managing claim enquiries, coverage determination, quantum analysis and legal liability assessment and providing a strong standard of customer service.
• Ensuring effective vendor and litigation management on motor claims within your allocation.
• Timely, accurate and customer focused claim resolution
• Effective communication on specific and broader motor claims to internal stakeholders and external stakeholders.
• Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved
• Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Treating Customers Fairly (TCF)
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements.
• Work as part of a team and support colleagues so that overall team effectiveness is advanced

Take personal responsibility for promoting a ‘can-do’ attitude and demonstrating a pro‑active claims handling service. Foster good relationships with internal and external customers and drive excellent customer service.

• Proven experience in handling credit hire claims
• Good understanding of the end to end motor claims procedures
• Demonstrate strong communication skills, both written & verbal, in managing various stakeholders (customers, panel lawyers, brokers etc)
• Detailed working knowledge of the legal and regulatory environment within which credit hire motor claims are handled.
• Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
• Strong policy language and interpretation skills for accurate indemnity decisions
• Self‑motivated, proactive team member, while taking individual responsibility for an allocated case load.

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever‑b‑better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a…