Principal Technical & Complex Claims Leader

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

the company could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

In 2025, the company became part of the AXA Group, enabling us to further realize our potential through global expertise. Our core ambition remains market leadership through advanced technology, outstanding people, and an exceptional customer experience.

To help fuel that growth, we need a Principal Technical & Complex Claims Leader to join our Claims UK team to help us build the future of Motor Claims Management in the UK.

Reporting directly to the UK Head of Claims, you will play a pivotal role in building our tech-enabled Motor Claims function in Manchester as we transition from a TPA to an internalized model. This strategic, non-BAU role requires an entrepreneurial business-builder to define our Complex Claims philosophy, drive portfolio financial performance, and pioneer advanced tech integration.

Excited to make an impact? Here are the details

Functional Design & Build Work with the Head of Claims UK to design, direct, and execute the internalisation strategy for Technical & Complex Claims; lead the transformation agenda across the Technical & Complex Claims set of domains as we internalise.

Build and lead a capable team of high-calibre Technical Claims Specialists across High-Value Claims, Large Loss, Complex Bodily Injury, and Third-Party Property Damage / Credit Hire. As we internalise and scale the overall functions, this role will lead a team of Managers responsible for each of these individuals domains of in-function expertise.

Establish strong processes across Technical Claims to ensure case strategies are effective, proactive, and focused on commercially-aware settlement.

Act as the ultimate point of authority on Technical Claims topics, providing evidence-based advice and recommendations on case strategies, technical referrals, and other areas of relevant subject matter expertise.

Hold joint accountability (with the Head of Claims UK) for financial performance of the Complex & Technical Claims portfolio; define and embed our reserving philosophy, proactively manage indemnity spend, minimise leakage, and directly influence the firm’s Loss Ratio performance.

Act as a senior point of escalation for Claims exceeding individual specialist handlers’ authority limits; ensure that key case decisions are effective, facts-based, and well-considered.

Review and challenge Complex Claims case strategies, detailed reserving calculations, litigation approaches, and high-value settlements.

Maintain excellent relationships with key Company stakeholders as well as stakeholders across our Capacity / Reinsurance Partners, in regard to the management of Complex Claims.

Serve as the lead SME to Product and Engineering colleagues as we build a market-leading proprietary Claims Management Platform.

Support in translating expertise and experience / Technical Claims logic into easy-to-understand business requirements and user needs.

Work closely with our Claims Business Architect to design and embed well-structured and effective Technical Claims processes.

• Senior Leadership: 10+ years of senior leadership experience within the UK Motor Insurance market, either at a large UK insurer, MGA, or Insur Tech.
• Transofrmation
  
  Experience:
  
  Demonstrated experience of leading major claims transformation activity, with a proven track record of designing, scaling and/or restructuring Complex Claims functions.
• Financial Acumen:
  Deep expertise in managing multi-million pound Complex Claims portfolios; proven ability to set reserving philosophies, establish appropriate authority limits, and manage the financial levers that…