Insurance Apprenticeship Programme

You will begin with a structured induction before joining our Commercial & Schemes team, where you will work alongside experienced colleagues and gradually take on more responsibility. During the programme, you’ll:

• Learn the foundations of commercial insurance and how an Account Handler supports clients.
• Draft clear and professional email correspondence for clients and insurers.
• Build confidence speaking with clients and insurers, helping to answer queries and gather information, both via email and during phone calls.
• Help gather and share the information needed to manage policies and support client requests.
• Support with maintaining accurate and up-to-date client records.
• Build long-term relationships and provide excellent customer service.
• Learn how amendments to insurance policies are managed as well as the policy renewals process.
  No insurance experience is needed; we'll teach you everything you need to know!

• Curious and motivated to learn about insurance and develop your career.
• A confident communicator who is comfortable speaking with different people by phone and email.
• Able to build positive relationships with clients, insurers and colleagues.
• Tenacious and resilient when facing challenges or setbacks.
• Organised and able to manage different tasks and priorities.
• Attentive to detail, with strong written communication skills.
• Proactive and willing to ask questions, contribute and support the wider team.

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond. Reasonable adjustments – we're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

Permanent.

Qualification:

Level 3 Insurance apprenticeship Commercial Insurance Apprenticeship Programme Build Relationships, Solve Problems and Help People Protect What Matters Most. Ready to earn, learn and launch your career? This is more than your first job. You’ll gain real experience, work towards a recognised qualification and build skills that will shape your future. Our Commercial & Schemes division helps organisations of different sizes – from small local tradespeople to established businesses – find the right insurance to protect themselves from a wide range of risks.

We work with clients across sectors including construction, hospitality and leisure, manufacturing, real estate, motor, education and professional services. You’ll step into the shoes of an Insurance Account Handler, helping…