Account Handler - Public Sector

Job title: Account Handler (Public Sector)

Salary: £Competitive, dependent on experience

Location: Manchester

Our client helps organisations face risk with confidence, believing that when businesses are protected, they are free to grow, lead and innovate. Their people are backed by a digital ecosystem of client-focused consulting tools and advanced data and analytics, in a culture built on teamwork, integrity and doing the right thing.

They are now looking for an organised, client-focused individual to join their client service team, supporting the day-to-day servicing of Public Sector clients while building their insurance knowledge and experience.

The Public Sector team is fast-paced, collaborative and ambitious, and is looking for someone who enjoys working as part of a team and brings a proactive approach to learning, problem-solving and continuous improvement.

• Supporting the day-to-day servicing of a portfolio of Public Sector clients, delivering work accurately, promptly and in line with agreed service standards
• Assisting with renewal preparation and coordination, including gathering underwriting information, requesting insurer terms and preparing clear, accurate client documentation
• Processing mid-term adjustments, policy queries, insurer correspondence and other client requests, seeking guidance on more complex matters where required
• Communicating clearly and professionally with clients, insurers and colleagues, providing timely updates and managing routine expectations
• Working collaboratively with peers, Client Directors and wider teams to support consistent, high-quality client service
• Maintaining accurate and complete client records, policy documentation, insurer correspondence and internal systems
• Applying regulatory and internal policy requirements, identifying and escalating potential issues promptly and appropriately
• Managing your own workload, prioritising competing demands and meeting service, renewal and compliance deadlines
• Building technical knowledge through training, coaching and practical experience, and sharing ideas and learning to improve team processes and the client experience

• Supporting a portfolio of Public Sector clients through their ongoing service and renewal requirements
• Keeping clients, insurers and internal stakeholders informed and making sure actions are progressed
• Working closely with peers, Client Directors and wider internal teams, reporting to the Team Manager
• Taking ownership of your work, keeping accurate records and meeting agreed deadlines
• Continuing to develop your technical knowledge and client service capability

• Experience in an insurance, financial services or client service environment is desirable
• Willingness to develop technical insurance knowledge, ideally working towards CII qualifications such as Cert CII
• Eligible to work in the UK
• Strong client service skills with a professional, helpful and responsive approach
• Clear written and verbal communication, with the ability to build effective working relationships with clients, insurers and colleagues
• Strong attention to detail and a commitment to accurate, complete and timely work
• Good organisational skills, with the ability to prioritise tasks, manage competing demands and meet deadlines
• Understanding of the importance of compliance, confidentiality and accurate record-keeping in a regulated environment
• Proactive, collaborative and solutions-focused, with the confidence to ask questions and seek support when needed
• Proficient in Microsoft Office and comfortable learning client management systems and other digital tools

• Competitive compensation
• Comprehensive benefits programmes designed to support your wellbeing
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact