Motor Vehicle In House Engineer

At 1st Central, everything starts with our people. As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day.

If you’re looking for a role where you can make a difference, we’d love to hear from you.

Do you have strong technical knowledge of vehicle repairs and the confidence to guide customers through their claim? We’re looking for a Motor Vehicle In-House Engineer to join our Engineering team, based in either Haywards Heath, West Sussex or Salford Quays, Manchester.

In this role you’ll help manage motor claims spend while delivering an exceptional service to customers and colleagues. Using your technical expertise and market knowledge, you’ll ensure vehicles are repaired safely and cost‑effectively to their pre‑accident condition, or accurately valued and categorised where they are beyond economical repair or stolen and unrecovered. You’ll also work closely with customers and third parties, clearly explaining decisions and managing expectations throughout the claim.

Working flexibly, you'll spend the first 2 weeks in the office full‑time for training and support, then hybrid begins with 4 days at home and 1 day in the office. But if you prefer to be in the office more, that’s good with us too.

• Organisation and time management:
  Able to prioritise tasks, manage your workload and keep things on track
• Teamwork:
  Able to work collaboratively, support others and contribute to shared team goals
• Communication:
  Keeps customers and colleagues clearly updated through phone, email and webchat
• Have worked in the Motor Trade Industry
• AQP qualification (desirable)

• You’ll negotiate settlement of motor vehicles
• You’ll work to agreed timescales and business parameters
• You’ll liaise directly with customers
• You’ll audit and evaluate performance of repairer, making recommendations regarding repair quality, repair costs and customer service
• You’ll manage non‑approved repairers and provide a complete triage solution
• You’ll build and maintain professional working relationships with a range of suppliers