Technical Services Team Leader Job Manchester area,England UK,Language/Bilingual

Technical Services Team Leader

Eurofins Manchester, England, United Kingdom

Unfortunately we are unable to offer sponsorship for this role.

37.5 Hours per week. Monday - Friday. 09:00 - 17:00.

Purpose of the post

To lead the Technical Services team and drive continuous improvement in the interface between the startled sales team, the end customer and the testing laboratory in the reporting and interpretation of test reports in the relevant in the Cosmetics & Personal Care Business Unit.

Responsibilities

To monitor and plan TSM workload capacity for even distribution
To have a sound understanding of a range of testing processes and how these principles can be applied to support customer requests and relevant legislation.
Keep up to date with current techniques, topics and legislation to advise Eurofins customers on accurate interpretation of their results, answer queries and provide support as required
Monitor the training needs of the team and work with the technical manager team to provide this.
To support the business unit in the delivery of customers’ needs and requirements.
Keep up to date with Eurofins network labs capabilities, expertise and ways of working to ensure efficient ways of working
To create and maintain appropriate report templates for tests booked, legislation and standard changes.
To have a proactive approach, lead, encourage and demonstrate team work.
To assist in the setting and monitoring of the team members KPIs including but not limited to on time report delivery, report accuracy and customer feedback.
To achieve own personal KPIS as above
To assist in the technical and performance training and development for team members
Mentor the team to be looking for continuous improvement and demonstrate best practice approaches in all you do. Document approaches that will assist the team with this.
To assist the business in applying the best practice and interpretation of results.
Attend and contribute to lab calls, escalated issues when required.
To generate client specific reports with conclusions with a high level of quality and technical competence.
To support the business when requested in carrying out testing where appropriate training is in place.
Provide a high level of internal and external customer care and lead the team to do the same.
The post-holder may be required to work outside normal working hours to meet the requirements of customer. This will be with prior agreement of the Manager.

Qualifications

Degree in related scientific subject and practical work experience.
Experience of using Microsoft office packages
Experience of using dedicated software systems eg LIMsBroad understanding of chemistry and/or consumer product manufacturing processes.
Customer facing work experience in business-to-business role
Understanding of good lab practice and good clinical practice.
Understanding of consumer products and quality/performance.
High level of attention to detail.
High level of evidenced organisation and ability to prioritise
Effective communication skills both written and oral.
To be able to communicate highly technical material to different levels within the business and to gain the confidence of the client.
Be able to prioritise when given multiple tasks at one given time.

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and следующим are committed to charitable causes through global fundraising activities.

Benefits

Enhanced Annual Leave Entitlement
Annual Leave Sellback Scheme
Additional Annual Leave at Employees set service dates
Company Pension Plan
Life Assurance Scheme (4 times annual salary)
Healthcare Cash Plan (6+ months service)
Enhanced Maternity, Adoption and Paternity Schemes
Employee Assistance Programme – 24/7 confidential
Health and Wellbeing…


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