Telecare Response Officer

Grade:3

Persona:Mobile/Field Based Worker:

Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required

Working Pattern:7.25-hour day shifts between 6 am to 9 pm, with alternate weekends and bank holidays on a rota basis.

Additionalpayments include 50% extra for weekend shifts and 20% extra for early morning and late evening weekday shifts

Closing Date:13 th August 2026 - 23:00

Interview Dates:

Interviews will take place in person week commencing
24 th August 2026

Please note thatthe official title for this position isTrust

Call(Alert & Response Technician)

Benefits Include:25 days Annual Leave rising to 30 days with length of service, Westfield Health Cash Plan, excellent pensionplanand non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Our Trust Callservice  is more than just an alarm response teamit'sa lifeline for vulnerable individuals across Trafford. Our Alarm Receiving Centre (ARC) and Control Room play a critical role in ensuring that help is always just a button press away, providing peace of mind to thousands of clients and their families.

• Eager to work ina state-of-the-artcontrol room with a supportive team?
• Looking to be part of a team that provides critical support to vulnerable adults where your quick thinking can save lives?
• Benefit from an attractive shift pattern that balances the demands of this challenging role with your personal and professional life?

If this sounds like you, L&Q Living offers the perfect opportunity to grow your career while making a real impact.

• Emergency Response & Call Handling
  :
  Monitor and respond to emergency calls in our Alarm Receiving Centre (ARC), ensuring prompt and professionalassistanceto vulnerable clients.
• Installation & Maintenance
  :
  Install andmaintaintelecare alarm equipment using basic DIY skills, ensuring customers can access help at the press of a button.
• Customer Interaction & Support
  :
  Deliver exceptional customer service, assess client needs, and connect them with relevant support services through effective communication.
• Collaborative Work & Reporting
  :
  Work closely with external partners like the Police and Social Services,maintainingaccuraterecords and adhering to data protection policies.
• Equipment Review & Emergency Visits
  :
  Conduct regular reviews of equipment and customer needs, and provide on-siteassistanceduring emergencies using specialized tools.
• Fleet Management
  :
  Perform safety checks andmaintainemergency response vehicles, ensuring they are clean, stocked, and ready for use.

• Awareness of Vulnerable Customer Needs:Ability toidentifybarriers faced by older and vulnerable clients and provide appropriate support.
• Excellent Customer Service
  
  Skills:
  
  With relevant practical experience in a customer-focused environment.
• Strong Communication & Interpersonal
  
  Skills:
  
  To interact effectively with customers, colleagues, and external partners.
• Basic DIY
  
  Skills:
  
  Competency in using tools for installing andmaintainingtelecare equipment.
• Full UK Driving License:Essential for responding to emergency callouts- you willprovidedwith a vehicle to move between sites.

For thispostthe successful candidate will need to apply for or be in possession ofaEnhanced

Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please  .

If yourequireany reasonable adjustments at any stage during this process, including application stage, please e

We'reone of the UK's leading housing associations and developers. We were founded on a simple belief:high quality housing is vital for people’s health,happiness and security.

Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties 'home', andwe'reproud to serve diverse communities across London, the South Eastand North Westof England.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant willbe required to undertake appropriate safeguardingchecks.