Senior Payroll Advisor

Salary:
Salary up to £40,000
•

Location:

Manchester Senior Payroll Advisor Salary up to £40,000

Location Manchester Purpose The  business now seeks a Payroll Administrator who will process all aspects of payroll for their portfolio of clients, ensuring a seamless journey for the customer.

Reports to Outsourced Payroll Service Manager Hours of work Monday – Friday 8:30am – 5pmDay-to-day responsibilities include but are not limited to the below:

Provide As a Senior Payroll Adviser, your duties will include, but are not limited to:

The ability to triage and troubleshoot complex technical payroll tickets, identifying and resolving data upload and aiding client queries relating to technical issues found in product.

Replicate any complex software issues in a UAT environment, and where necessary ensure an effective handoff to Second Line Support for any Technical Payroll Cases that require bug recording and Jira tickets raising.

Pro-actively identify any suitable workarounds for clients while Software Technical Cases are being worked through to resolution.

Ensuring all basic and complex client software related queries are responded to and resolved, adhering to the BrightHR Payroll SLA.Attend regular calls with our third party payroll supplier effectively managing the open case queue.

Act as a point of escalation for the First Line Payroll Advisers on more complex or in-depth issues.

Identify any potential chargeable consultancy work to bring in opportunistic revenue to the Payroll Service Team.

Responsible for maintaining Salesforce, ensuring that all customer calls are logged as cases and dealt with against the correct account.

Gathering in-depth and accurate information from the customer and investigating complex technical issues to time and to quality.

Interpreting client behaviour when raising bug tickets so developers have a clear picture on what’s happened, in order to identify a potential root cause.

Participating in regular team updates, presenting findings, and reporting departmental statistics when required.

Regularly sending feedback through the Product team for feature developments and bug fixes.

Ensuring your payroll and systems knowledge is always kept up to date.

Key requirements

Required skills and experience

You will come from a technical payroll background and capable of meeting the following criteria:
• A minimum of 2 years proven experience of supporting software applications in a HR and/or Payroll environment.

An awareness and understanding of UK payroll legislation (essential).Knowledge of HMRC reporting requirements for Payroll and associated rules and data validation.

The ability to be able to balance all employee data (year to date) from the P11 and mirror this accurately in the BrightHR Payroll Software to advise clients on how to correct any issues at employee level.

The ability to communicate effectively with all levels, across internal and external stakeholders.

Proven ability in delivering first rate customer care, always remaining patient and empathetic.

Excellent attention to detail, time management and problem-solving skills.

Willingness to learn and step outside your comfort zone.

The ability to become a brand ambassador for BrightHR and its sister companies.

Able to meet deadlines and prioritise tasks.

BrightHR Benefits Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales)
Private health care cover after 5 years’ service

New business referral scheme

Access to Health Shield Access to the EAP service

Refer a friend scheme

Paid birthday leave

Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service

Group life insurance

Eye care contribution

Free fruit (office-based staff)
Travel…