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Legal Secretary

Legal Secretary

Job in Manchester, Greater Manchester, M21 0, England, UK
Listing for: HAYS
Full Time position
Listed on 2026-03-02
Job specializations:
  • Law/Legal
    Legal Secretary
Salary/Wage Range or Industry Benchmark: 36999 GBP Yearly GBP 36999.00 YEAR
Job Description & How to Apply Below
Legal Secretary

Job Title:

Legal Secretary (Complaints & Resolution)

Contract:

Permanent
Salary: £36,999 per year

Hours:

Full-time, 37 hours per week

Location:

Fully Remote (UK)
We are seeking a highly organised and detail focused Legal Secretary (Complaints & Resolution) to join a growing regulatory and professional standards environment. This role is central to ensuring that complaints and disciplinary processes are handled with fairness, accuracy and professionalism.

Working as part of a specialist Complaints Team, you will support panels, legal assessors and managers throughout the full lifecycle of disciplinary cases. Key Responsibilities

  • Act as minute taker for panels and disciplinary hearings (virtual and occasional in person), producing accurate, clear and impartial records of proceedings.
  • Draft outcome letters and decisions based on panel findings, ensuring legal and procedural accuracy.
  • Record case outcomes and decisions within internal systems, supporting reporting and publication requirements.
  • Assist in developing and improving procedural templates to support clarity and consistency.
  • Provide legal, procedural and administrative support to the Complaints Team, including legal assessors, managers, presenting officers and panel members.
  • Coordinate paperwork, case files and documentation throughout the complaints process.
  • Apply professional standards, codes of conduct and disciplinary procedures consistently.
  • Support continuous improvement by identifying opportunities to enhance efficiency, accessibility and fairness.
  • Protect the independence and integrity of the complaints and disciplinary function.
    • What We are Looking For
  • Extensive experience as a legal secretary or Legal training (LLB, GDL, LPC, SQE, CILEX)
  • Experience supporting regulatory, disciplinary, tribunal or court processes
  • Experience working with professional regulators or accredited registers
  • Experience in psychotherapy, counselling or mental health settings
  • Strong minute taking skills and the ability to produce accurate and reliable records.
  • Excellent written communication skills with meticulous attention to detail.
  • High level of organisation and confidence handling sensitive and confidential information.
  • Knowledge of human rights, equality law and safeguarding principles
    • What you need to do now
    If you are interested in this role, please forward an up-to-date copy of your CV.If this job is not right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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