Practice Support Leader

We are excited to introduce a brand-new opportunity within our Manchester Clinical Negligence team. The Practice Support Leader role has been created to provide operational leadership to our Legal Assistant function and to support the continued growth and success of the department.

This is a key position within the team, combining hands‑on legal administration with team coordination and oversight responsibilities.

You will oversee the current team of Legal Assistants who provide administrative support to our Clinical support team. You will ensure work is effectively allocated, processes are followed, and service standards remain consistently high.

This is an ideal opportunity for an experienced Legal Assistant who is ready to step into a leadership‑focused role while remaining actively involved in day‑to‑day legal administration. This is a 12‑month fixed term contract.

• Supervise and support the Legal Assistants within the Manchester Clinical Neglige team.
• Oversee workflow, prioritisation and quality of administrative output.
• Act as a central point of contact for operational queries.
• Support performance management, development and training within the team.
• Ensure compliance with internal processes and client service standards.
• Lead by example through hands‑on involvement in legal administration.

• Experienced Legal Assistant.
• Confident overseeing workflow and supporting junior team members.
• Highly organised with strong prioritisation skills.
• Excellent attention to detail and commitment to high service standards.
• Strong communicator with a collaborative and supportive approach.

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case. Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.

At Slater and Gordon Lawyers we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. We’re building a culture where difference is valued. Our culture motivates employees to give their full selves to the job and invest in the company’s future. Our values ensure that all employees are working towards the same goals.

• Hybrid working – 2 days per week working in the office (must live a reasonable distance to commute to the office).
• 35 hours per week – Monday to Friday.
• 25 days holiday allowance plus bank holidays.
• Buy and sell annual leave up to 5 days.
• Employee Referral scheme.
• Group Incentive Plan (Annual Bonus Scheme).
• Aviva Digicare+ Workplace App providing services including annual health checks, access to Digital GP’s, mental health consultations, 2nd medical opinions and more.
• Employee Assistance Programme with free webinars for stress awareness and counselling sessions.
• Group Income Protection to support employees with income if unable to work long term due to illness or injury.
• Health and Wellbeing Programmes and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and more.
• Life Assurance cover.
• Workplace pension.
• Benefits Hub providing discounts to over 700 services including cinema tickets, food and drink, travel and high street stores.
• Summer socials.
• Free legal help and discounted lawyer‑led legal services.

Some benefits listed above are subject to passing probation or are length of service related. Benefits may be adjusted or removed from time to time.

We will also support and encourage you with developing your career with an award‑winning law firm. We run courses across our offices and continuously monitor and update the learning and development offering based on your feedback. We can support your continuous professional development by providing funding for professional qualifications, attending external training courses and providing a range of internal learning resources.

Like all great businesses, we strive to recruit the best people and uphold the highest legal standards. Our people bring something a little different. We hire people who can challenge, remove roadblocks and deliver outstanding customer service. That’s why at Slater + Gordon we go further with our values. How we work is guided by the S+G Way. This means:

• We do what we say we will.
• We don’t wait; we create.
• We own it, we sort it.
• We respect and encourage each other.
• We make time to live.

The S+G Way defines the specific behaviours and actions that our colleagues and our customers care about the most. We know this, because our colleagues helped to create the way, through a series of interactive workshops and interviews.