Order Executive

A typical day as an Order Executive:

No two days look exactly the same here, and that’s part of what makes it work.

As an Order Executive
, you’ll play a key part in keeping things moving for our customers, suppliers and The Pros around you. You’ll take ownership, solve problems properly, and work with people across the business to make things simpler, faster and better.

You’ll be trusted to get stuck in, make decisions, and see things through.

You’ll be at the heart of the action - working closely with customers, suppliers, and our internal teams to make sure every hire order is delivered on time, within budget, and to the highest standard. Your attention to detail and problem‑solving skills will help keep operations running smoothly and customers coming back.

• Manage and process customer orders with accuracy and care
• Collaborate with operations and logistics teams to ensure timely equipment delivery
• Build strong relationships with customers to understand their needs and deliver solutions
• Use your product knowledge to upsell and cross‑sell across different service lines
• Help customers navigate our digital platforms for faster, simpler ordering
• Handle all customer requests and logistics queries within agreed SLAs
• Coordinate third‑party carrier movements and ensure deliveries are completed as planned
• Prioritise preferred suppliers in line with contracts to maintain positive margins
• Negotiate with suppliers when needed to improve rates and maximise value
• Keep customers informed about our full range of products and services
• Meet and exceed key performance targets, including completion rates and profitability

We’re looking for someone who knows how to get things done and works well with others to make it happen.

You don’t need to tick every single box, but you’ll likely bring:

• Experience in the Tool Hire industry
• Excellent customer service skills and a genuine focus on delivering great experiences
• Strong communication and relationship‑building skills
• Confidence working in a fast‑paced environment with multiple priorities
• High attention to detail and strong organisational skills
• A proactive, can‑do attitude with the resilience to get things done

Most importantly, you’ll bring the mindset of a Pro:

• You take ownership
• You communicate clearly
• You work collaboratively
• You look for better ways to do things
• You see things through properly

• 25 days holiday plus bank holidays
• Your birthday off every year to spend how you want
• Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages
• Flexible and hybrid working
• Free onsite gym at head office
• Training and development opportunities to keep growing your skills and career
• Discounts and cashback through our perks platform
• Flexible benefits including Cycle to Work and Holiday Buy

At HSS Pro Service, we’re here to take the friction out of hire.

We’ve built a smarter, faster way for businesses to get the tools, equipment and materials they need. We connect customers with trusted suppliers through one simple online marketplace.

But what really makes it work is our people.
The Pros
.

The ones who step in, solve problems, keep things moving and make life easier for customers and each other.

We use technology, teamwork and bold thinking to make things simpler, clearer and better every day.

The Pros here are Progress Makers, Professionals, Problem Solvers and Proud of the work they do. People who take ownership, back each other, speak honestly and keep things moving.

That means:

• Say it. Own it. See it through.
• Bring in the people power.
• Be straight, be clear.
• Recognise the graft.

No big egos. No over complicated processes. Just good people doing good work together.

We’re not all the same, and that’s what makes us stronger.

Great ideas come from different people, different experiences and different ways of thinking.

Whether you’re starting out, changing careers or looking for your next move, if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? Apply anyway.

If you have questions about the role or recruitment process, email  and one of the team will help you out.

We’re on it. Together. Always making it better.