Procurement Support Specialist

Salary: £26,400 – £30,400 per annum.

Location:

Salford Quays, Manchester. Hybrid working up to 3 days per week.

• Provide front‑line query support and training to the BGIUK requisitioner community on the Oracle Peoplesoft E‑Purchasing system.
• Advise and guide on product and service selection, and on preferred suppliers.
• Provide direction on the appropriate buying channel for specific goods and services and in particular circumstances.
• Explain to internal customers the benefits of purchasing items from contracted suppliers and the need to comply with the Procurement Policy.
• Place orders on behalf of users when appropriate.
• Maintain and suggest improvements to the static e‑Purchasing catalogue using customer data and feedback.
• Support the collection of rebates from suppliers, using spend data, ensuring rebates are made for the correct amount at the required time.
• Monitor and validate special‑request requisitions raised in People Soft E‑Purchasing.
• Ensure no viable alternative exists within the existing supplier contract landscape or system catalogue.
• Record and report all reported problems and issues with resolution and follow‑up actions using a call log.
• Escalate issues to the Procurement Operations Team Leader where appropriate.
• Assist internal customers with supplier disputes and, when necessary, escalates to the Supplier Relationship Manager.
• Support general procurement administrative duties.

• At least two years of experience in a customer‑service environment, preferably within a procurement team.
• Experience managing customer queries and resolving issues.
• Effective communication at all levels with strong interpersonal skills.
• Ability to build strong relationships with procurement colleagues and internal customers.
• A strong customer‑service ethic and ability to influence stakeholders in challenging circumstances.
• Proven numeracy skills with keen attention to detail.
• Analytical skills and problem‑solving techniques to determine the best course of action.

• 25 days holiday, increasing with length of service, with the option to buy or sell days.
• Bupa health insurance as a benefit in kind.
• Enhanced pension plan and life insurance.
• Annual performance‑based bonus.
• On‑site gyms or local discounts where no on‑site gym is available.
• Access to various other benefits and online discounts.
• Global wellbeing programme – Viva – covering mental, physical, financial, social and environmental wellbeing.

Bupa is a Level 2 Disability Confident Employer. We offer reasonable adjustments to all disabled applicants who meet the minimum criteria for the role, ensuring a fair and inclusive recruitment process.