Import Coordinator

Join a leading, award-winning logistics company with genuine opportunities for growth.

At Unsworth, we're transforming the way businesses manage their global supply chains. Combining award-winning service, industry-leading technology, and decades of logistics expertise, we help customers navigate increasingly complex global supply chains through exceptional service, visibility, and innovative technology.

As our business continues to grow, we are looking for an experienced Import Coordinator to join our Manchester Operations team. This is an excellent opportunity to become part of a forward-thinking, technology-led freight forwarding company where you ll take ownership of shipments, build strong customer relationships, and develop your career within a supportive and collaborative environment.

Reporting to the Head of Imports, you ll manage import ocean freight shipments from booking through to final delivery, with particular focus on supporting a key account. You ll ensure service delivery meets customer-specific requirements, SOPs and agreed service standards while developing a practical understanding of ocean, road and air freight to support integrated supply chain solutions

You ll be joining a collaborative team environment where continuous improvement, operational excellence, and professional development are actively encouraged.

• Manage import ocean freight shipments from booking through to final delivery.
• Support the operational requirements of a key customer account, ensuring service delivery aligns with customer-specific requirements, SOPs and agreed service standards.
• Coordinate with customers, overseas agents, hauliers and suppliers to ensure efficient shipment execution.
• Arrange customs clearance and deliveries while maintaining compliance with company procedures.
• Monitor shipments, resolve operational issues and provide proactive customer updates.
• Maintain accurate Cargo Wise records, documentation and financial information.
• Build strong customer relationships and support the successful onboarding and retention of key accounts.
• Develop a practical understanding of ocean, road and air freight operations to support joined-up customer solutions across the wider supply chain.
• Continuously develop your industry knowledge and contribute to service improvements.

• Experience in ocean freight forwarding and end-to-end shipment management.
• Experience using Cargo Wise or a similar transport management system.
• Excellent customer service, communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and a proactive approach to problem solving.
• A team player committed to delivering exceptional service.
• Experience in road freight operations.
• Knowledge of customs clearance requirements and customs compliance.

At Unsworth, our people are at the heart of everything we do. We invest in developing our teams, embrace new technology, and encourage continuous improvement to help our people reach their full potential.

You'll be joining an award-winning independent freight forwarder that offers genuine career progression, a supportive team culture, and the opportunity to make a real impact within a growing business.

• Competitive salary package and comprehensive benefits package.
• Hybrid working for better work-life balance
• Employee Assistance Programme
• Cycle to Work programme
• Gym and lifestyle discounts
• Loyalty rewards and recognition schemes
• Award-winning training and development
• Genuine career progression opportunities