Supply Chain Operations Manager

We’re on the lookout for a Supply Chain Operations Manager to drive CONDUCTR’s day-to-day supply chain, turning business demand into effective purchasing, smooth logistics and the right materials in the right place at the right time.

CONDUCTR is a dynamic collective of designers, technologists, media experts, producers & engineers. The vision is simple - fuse the creativity of a design studio, with the innovation of a tech lab, to create a one-stop shop for extraordinary guest-centric, 360 attraction experiences.

• Work with relevant business functions to understand demand and translate approved requirements into purchasing, replenishment and delivery activity.
• Consolidate product forecasts, project requirements and production plans into an operational purchasing plan.
• Challenge incomplete or unclear requirements where they could affect supply or delivery.
• Monitor stock, open orders, supplier lead times and material requirements, identifying shortages and risks early.
• Provide clear information on stock availability, material status and supply risks.
• Resolve or escalate conflicting or changing requirements.
• Ensure purchasing is based on approved specifications, BOMs and build requirements.

• Manage the day-to-day purchasing process within agreed purchasing authorities and controls.
• Raise, issue, amend and manage purchase orders accurately and on time.
• Manage routine supplier communication, order confirmation, expediting and delivery issues.
• Maintain accurate purchasing and open-order records.
• Ensure purchasing reflects agreed supplier arrangements, pricing and lead times.
• Coordinate the operational onboarding of approved suppliers, working with the Head of Strategic Supply Chain and Finance to ensure the required purchasing, commercial and system information is in place.
• Resolve routine supplier performance, delivery and order issues.
• Coordinate supplier returns, replacements, credits or RMAs where required.
• Escalate significant commercial, contractual, capacity or supplier issues to the Head of Strategic Supply Chain.
• Manage complex, urgent or priority purchasing requirements where required.

• Own routine replenishment and repeat-component ordering for established products.
• Maintain appropriate reorder points, minimum stock levels and safety-stock parameters.
• Maintain appropriate stock levels against agreed demand.
• Use stock information provided by the Stock & Inventory Controller to support purchasing and replenishment decisions.
• Identify shortages, excess stock and changing demand early and take appropriate action.
• Review obsolete, damaged, excess or slow-moving stock and recommend appropriate action.
• Ensure stock write-offs or disposal follow the agreed approval process and financial controls.

• Coordinate domestic and international inbound and outbound shipments.
• Arrange routine freight and courier activity where required.
• Manage international shipping requirements, including Incoterms, duties, customs and import/export documentation.
• Coordinate with Finance, suppliers and logistics partners on foreign-currency considerations where relevant.
• Maintain visibility of ordered, outstanding and at-risk materials.
• Coordinate material readiness for product builds, R&D activity, scenic production and project delivery.
• Resolve routine logistics issues and
  ** escalate
  * * significant risks that could affect delivery.

• Ensure damaged, incorrect or non-conforming deliveries are resolved promptly.
• Work with the Stock & Inventory Controller to ensure affected goods are correctly identified, recorded and isolated where required.
• Coordinate replacement, return, credit or other action with the supplier.
• Involve Engineering, Product Engineering, Show Set or other relevant technical owners where technical acceptance is required.
• Escalate recurring or significant supplier-performance issues to the Head of Strategic Supply Chain.

• Work closely with the Head of Strategic Supply Chain on supplier performance, sourcing decisions and escalations.
• Implement agreed supplier and sourcing arrangements.
• Provide operational feedback on supplier performance, delivery reliability and recurring issues.
• Escalate significant commercial, capacity or supplier risks.
• Support strategic supplier reviews where operational input is required.