Airport Service Assistant

Front of House Assistant (FHA)

35 hours per week; shift pattern: 06:00‑14:00, 14:00‑22:00, 22:00‑06:00 – 4 on/2 off roster, including weekends; fixed shift start/finish times.

• Work within the Transport Team, carrying out duties effectively and efficiently in accordance with contractual requirements.
• Follow the company's Health, Safety and Quality procedures.
• Undertake the training matrix specific to this role.
• Ensure all equipment is clean, well‑maintained and in safe working order (e.g., PAT tested).
• Maintain full knowledge of the cleaning process, work specification and time allocations for each task.
• Complete tasks to the agreed level of cleanliness as per contract and relevant SLA’s, carrying out daily, weekly and periodic duties as directed by the Duty Manager/Management.
• Have working knowledge of all cleaning equipment, materials and approved chemicals used within the premises.
• Log in and out accurately to record operative hours, reflecting start and finish times each day.
• Comply with Health & Safety, legislation and premises policies.
• Report maintenance defects to the Duty Manager.
• Observe all MITIE PFI’s and client site rules at all times.
• Maintain a high standard of personal hygiene, wear PPE as issued and follow appearance guidelines.
• Deal with complaints within your duties and report them immediately to the Cleaning Supervisor.
• Perform miscellaneous cleaning duties as instructed by the Duty Manager/Management.
• Carry out duties across the premises, including use of rotary machine and routine cleaning of offices.
• Perform litter picking of external areas and car parks.
• Handle grit work – require a full UK driving licence, vehicles include 4×4 L200, Transit Tipper; must be over 21, a manual driver with no more than 6 points on licence.
• Use hand gritters, jet washing and gum removal as needed.
• Full training and uniform will be provided.

• Must be able to comply with the required shift pattern to meet contractual requirements.
• Have a flexible approach to the role.
• Must be over 21 years of age and hold a full UK driving licence with no more than 6 points; able to drive a manual vehicle.

• Market‑leading flexible benefits scheme – choose from dental insurance, dining cards, coffee clubs, technology products and more.
• Virtual GP access via video or phone, and salary finance schemes allowing early access to pay, competitive loans and savings‑as‑you‑earn.
• Choice platform for customising benefits.
• MiDeals platform – high street discounts at thousands of retailers, gyms, etc.
• Cycle‑to‑work scheme.
• Life cover at least £10,000 or equivalent annual salary.
• Mitie Matching Share Plan and incentives such as Mitie Stars recognition with cash prizes.
• Diverse training and development opportunities through a wide selection of learning resources.
• Inclusive recruitment process – reasonable adjustments available for applicants with disabilities or long‑term conditions.