Cleaning Service Manager

The role:

Cleaning Service Manager

Location:

Manchester

Salary: £32kpa DOA

Hours:

37.5 hours per week, Monday to Friday

The role operates across the following rotating shifts:

• Two late shifts: 2:00pm-10:00pm
• Two mid shifts: 12:00pm-8:00pm
• One early shift: 10:00am-6:00pm
• 30-minute unpaid break each day

There is no regular weekend or bank holiday working, although occasional emergency cover may be required following a specific client request.

We are recruiting an experienced Cleaning Service Manager to oversee cleaning operations across a high‑profile corporate contract. The successful candidate will manage the day-to‑day cleaning service, lead and support the on‑site team, maintain strong client relationships and ensure all contractual standards, KPIs and service levels are consistently achieved.

We are seeking a confident and hands‑on manager who can lead from the front, communicate effectively with both colleagues and clients and take full ownership of the cleaning operation.

The successful candidate must be organised, professional, cost‑conscious and committed to delivering an excellent service.

• Manage the daily delivery of cleaning services across the contract.
• Lead, motivate and develop the on‑site cleaning team.
• Plan staff rotas and arrange cover for holidays, sickness and absences.
• Ensure all contracted cleaning hours are delivered within the agreed labour budget.
• Maintain accurate payroll, holiday, absence and clocking records through client portal.
• Build and maintain a positive working relationship with the client.
• Attend regular client meetings and provide clear service updates.
• Monitor cleaning standards through regular inspections and joint client audits.
• Produce and manage action plans following any audit failures.
• Ensure all KPIs, SLAs and contractual specifications are achieved.
• Complete inductions, toolbox talks and ongoing colleague training.
• Manage staff performance, attendance, investigations and disciplinary matters with HR support.
• Ensure compliance with health and safety, COSHH and company procedures.
• Report accidents, hazards and near misses correctly.
• Order cleaning materials, consumables, uniforms and PPE within budget.
• Ensure cleaning equipment and machinery are maintained and any defects are reported.
• Identify opportunities to improve the service and cleaning standards.

• Previous experience managing a cleaning or soft facilities management service.
• Proven experience leading and managing a team.
• Strong knowledge of health and safety and COSHH requirements.
• Experience working within a busy, high‑pressure service environment.
• Excellent communication and client relationship skills.
• Strong planning, organisational and problem‑solving abilities.
• Confidence managing rotas, absence, performance and operational budgets.
• Ability to maintain high cleaning standards and drive continuous improvement.
• Comfortable using workforce management or time and attendance systems