Cleaning Contract Manager

Manchester, United Kingdom | Posted on 14/08/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Role: Cleaning Contract Manager

Working Hours: 40 hours per week, Monday to Friday - flexible tomeet the needs of the business

Salary: £32,000-£34,000per annum + car allowance/company car

Location: Hybrid/Field-Based
-with regular travel to customer sites across the UK and attendance at meeting sat our Chester Head Office.

Reporting To: Head of Cleaning Operations

Overview

We are looking for an experienced Cleaning Contract Manager to take responsibility for the delivery of cleaning services across a national portfolio of customer sites.

This is ahands-on, field-based role for someone who enjoys being close to the operation- spending time on site, building relationships with customers and teams,maintaining high standards and making sure our services are delivered consistently and effectively.

Working closely with our Head of Cleaning Operations, you will have responsibility for theday-to-day operational, people and financial management of the contract,ensuring we deliver against our customer commitments while continuing to improve the service we provide.

If you are an experienced cleaning professional who takes pride in delivering great service,enjoys developing teams and is comfortable managing a busy multi-site operation, we would love to hear from you.

About the Role

As Cleaning Contract Manager, you will take operational ownership of cleaning services across a national portfolio, providing a visible and responsive management presence for both our customers and our employees.

You will regularly visit customer sites to review standards, meet with key stakeholders,support site teams and ensure contractual requirements and agreed service levels are being achieved.

People management will be a key part of the role. You will work closely with site supervisors and cleaning teams to ensure sites are appropriately staffed,employees are supported and developed, and any performance, attendance or employee relations matters are dealt with promptly and professionally.

You will alsobe responsible for managing labour, materials, equipment and other expenditure within agreed budgets, alongside identifying opportunities to improve efficiency, service quality and the overall customer experience.

Responsibilities include:

• Taking full operational ownership of cleaning services across the assigned national portfolio.
• Maintaining strong relationships with customers and key stakeholders through regular communication and site visits.
• Ensuring cleaning services consistently meet contractual specifications, agreed service levels and customer expectations.
• Carrying out regular site inspections and cleaning audits, identifying areas for improvement and ensuring actions are followed through to completion.
• Leading and supporting site supervisors and cleaning teams to deliver consistently high standards.
• Managing workforce requirements across the portfolio, including recruitment, induction,training, attendance, holidays and absence.
• Managing employee performance and supporting formal people processes including investigations, attendance management and disciplinary matters.
• Ensuring contractual hours are effectively managed and appropriate cover arrangementsare in place.
• Responding quickly to customer concerns and operational issues, taking ownership throughto resolution.
• Attending customer meetings and KPI reviews, providing accurate performance information and clear action plans.
• Monitoring labour, consumables, equipment and other expenditure against agreed budgets.
• Producing quotations for additional and specialist works and ensuring appropriate authorisation is obtained.
• Ensuring siteshave the equipment, chemicals, materials and consumables required to deliver the service safely and effectively.
• Maintaining high…