Domestic Services Supervisor

Communicate with colleagues, patients and staff in a professional and supportive manner. Ensure routine information is received and communicated to operational staff in a suitable manner in order to understand the content and any possible implications it may have. Provide the day to day supervision, communication, training and development of domestic and deep clean teams. Provide a point of contact and engage all staff in departmental issues and changes.

Meet with service users with regard to cleaning services in conjunction with the deputy site services manager. Assist with implementation of changes to service delivery. Ensure a partnership approach is adopted across cleaning services at all times. Support the resolution of problems, interruptions or service emergencies. To ensure that all telephone, e‑mail and verbal enquiries are responded to in a prompt, polite friendly and courteous manner.

Have knowledge of health and safety procedures and compliance, including risk assessments and COSSH data. Have full knowledge and understanding of the National Cleaning Standard and requirements required in clinical and non-clinical areas. Provide information and advice to domestic and deep clean operational staff, relating to the delivery of cleaning services. Undertake staff induction, operational and refresher training as required. Resolve routine operational services issues and failures using own knowledge and experience.

Ensure all shifts rotas are covered including adequate arrangements for sickness, holidays and other absences and have ability to prioritise key areas. Monitor the quality of work activities undertaken by the designated team using IT based systems, Synbiotix, through audit and working with infection control colleagues in accordance with key performance indicators. Produce reports to evidence the monitoring information to address any shortfalls in service.

Carry out stock checks and distribution of domestic consumables across site to sluice rooms. Maintain accurate records relating to Domestic & Deep Clean Services.

Organise and plan staff rotas, work plans and cleaning schedules. Supervise the services in line with the operational cleaning policy and procedures. Plan and schedule cleaning audits.

Be able to train staff in use of cleaning equipment and be able to operate the equipment where required. Ability to use laundry equipment in order to operate a swift efficiency laundering process. Have good keyboard and audit equipment skills including carrying out electronic cleaning monitoring records e.g. Synbiotix Monitoring Oversee the stock control and cleaning monitoring software; responsible for upgrades on the network.

Provide a high quality, patient focused Domestic & Deep Clean operational service. Respond to all Domestic & Deep Clean operational work requirements in an effective and timely manner. Ensure cleaning services are provided in environments which promote effective care and optimise health outcomes which protect patients, staff and visitors Responsibility for ensuring regular ward/department visits to monitor the quality of cleaning services.

Follow Trust policies in own area of work, propose changes to working practices were applicable. Ensure that staff work to risk assessments and adhere to the relevant controls. In conjunction with service managers, review and implementing standard operating procedures for all areas of responsibility,…