General Services Manager

• 40 hours per week
• Monday to Friday
• £42,000 - £45,000 per annum
• Eligible to UK&I Bonus Plans

General Service Manager – HMRC Manchester

To provide comprehensive Technical and Soft Services management across a three‑building cluster for HMRC Manchester. The role ensures that all aspects of the Technical and Soft Services contract are delivered safely, compliantly, diligently and cost‑effectively. The post holder will embed contractual obligations, drive operational efficiency and consistently deliver high standards.

• Manage day‑to‑day FM operations across HMRC sites, ensuring safe, compliant and efficient service delivery.
• Oversee Health & Safety processes, including SOPs, risk assessments and contractor control.
• Maintain financial control, compliance records and audit readiness.
• Lead, support and develop FM staff, ensuring adequate resources and training.
• Build strong client and stakeholder relationships, representing Sodexo professionally.
• Maintain site documentation, equipment safety and adherence to quality standards.
• Drive continuous improvement and support meetings, reporting and operational planning.

• Proven experience in Facilities Management, ideally across both Soft and Hard Services.
• Strong leadership skills with the ability to motivate, coach, develop and manage teams.
• Excellent interpersonal and communication skills with the ability to engage effectively at all levels.
• Financially astute, with experience managing budgets and financial performance.
• Strong understanding of Health & Safety, compliance, and FM operational standards.

• Training and professional development opportunities.
• A supportive team environment.
• Opportunities for career progression.
• The chance to make a real impact in a visible, people‑focused role.
• A friendly and supportive work environment.
• Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death‑in‑service benefit.
• Career Growth – Apprenticeships, learning tools, and development opportunities.
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.

Join us and be part of a company that values its employees and offers real career growth opportunities.