Assistant Service Manager

We are looking for a motivated and organised Assistant Service Manager to join our Medical and Clinical Oncology team within Disease Group 3, which covers Breast, Lymphoma, Sarcoma, and Melanoma services. This is an exciting opportunity to contribute to the delivery of world-class cancer care and research, supporting clinical teams and administrative staff to ensure patients receive the highest standard of service.

In this role, you will provide day-to-day operational management for Disease Group 3, working closely with service managers, clinicians, and other stakeholders to maintain efficient patient pathways and meet key performance targets. You will play a vital part in service planning and improvement initiatives, helping to enhance patient experience and outcomes. You will be responsible for the management of admin and secretarial staff, line managing individual staff members as well as ensuring the service meets its admin KPIs.

The successful candidate will be proactive, organised, and able to manage competing priorities in a fast-paced environment. Strong communication skills are essential, as you will need to build effective relationships with clinical and non-clinical colleagues and act as a central point of contact for operational issues.

Coordinates operational management of the department working closely with the other managers including the Support Manager, Deputy Service Manager/Service Manager and Divisional Management team.

Provides leadership and direction for the Support Manager and the administrative team within stream two and the wider department, ensuring clear communication of policy, business objectives and agreed targets.

Implements effective and appropriate performance management systems and processes to ensure delivery of performance targets.

Representing the department in attending performance, governance, finance and other meetings.

Budgetary and financial responsibilities such as acting as an authorised signatory for payments in relation to stationary stores within agreed financial limit. Also supports the Deputy Service Manager in undertaking day to day budget management duties, including monitoring spend against budgets. Supports the Deputy Service Manager in developing and monitoring schemes and action plans to implement cash-releasing efficiency savings targets.

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world;

chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES

Coordinates operational management of the department working closely with the other managers including the support manager, Deputy Service Manager/Service Manager and Divisional Management team.

Coordinates and plans activities for the delivery of services, contributing to long term plans and making daily adjustments in order to deliver service.

Provides leadership and direction for the Support Manager and the administrative team within the department, ensuring clear communication of policy, business objectives and agreed targets.

Implements effective and appropriate performance management systems and processes to ensure delivery of performance targets.

Responsible for the management of Trust patient waiting lists, ensuring robust processes are implemented to ensure all patients are seen within national targets.

Plans and organizes a comprehensive administration and clerical…