Head of Operations

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values –
Trust, Respect, Unity, and Empowerment.

Predominantly Monday to Friday with some flexibility needed for early mornings, evenings and weekends.

We are recruiting a Head of Operations to lead the delivery of aircraft appearance for our prestigious partnership with a well‑known airline. This senior role oversees single site operations, ensuring every aircraft departs on time, compliant, and meeting the airline’s high standards of cleanliness and presentation.

• Lead day‑to‑day operations the airline’s base in Manchester, ensuring consistent, high‑quality service.
• Manage performance, KPIs and turnaround efficiency using operational data, audits and VOC insight.
• Inspire and manage large teams, embedding a culture of safety, accountability and high performance.
• Build strong relationships with stakeholders and represent OCS at senior reviews.
• Own operational budgets, forecasting and commercial performance.
• Ensure compliance with Health & Safety, aviation regulations and all OCS operational policies.
• Drive continuous improvement, innovation and long‑term operational development.

• Experienced leader in Aviation, FM, logistics or similar high‑pressure, multi‑site operations.
• Strong people leader with excellent stakeholder and communication skills.
• Commercially astute, data‑driven and committed to service excellence.
• Highly resilient, solutions‑focused and aligned with OCS’s TRUE values.
• Be willing to be vetted to CAA regulations and undertake a DBS check and security clearance.
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How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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