Assistant Accommodation Manager

The role of Assistant Accommodation Manager will include:

• Providing customer service at reception, welcoming customers and providing a good first impression
• Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
• Collecting rent from customers and monitoring the debtor list
• Ensuring compliance checks are completed in line with legislation and policy
• Supervising a team of General Assistants, providing guidance, support and promoting the development of staff
• Developing and maintaining excellent також relationships with internal and external customers

• Experience in a similar role in a customer service background is essential
• Excellent communication and customer service skills
• The ability to lead, motivate and mentor staff, providing clear guidance when needed
• Proven experience completing administrative tasks with the ability to problem solve
• Previous experience of Microsoft Office applications including Word, Excel and Outlook

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost‑effective facilities management and support services, as well as providing specifically designed and purpose‑built accommodation directly to students across the UK. We offer a range of accommodation from shared flats to self‑contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

Job Reference: 227085

We are only currently accepting applications from those with the right to work in the UK.

In.mpairclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.