Head of Marketing Communications and Digital

Job Posting Title

Head of Marketing Communications and Digital

Salary Band

85

Grade: BL (Business Leader)

To support our growth ambition we are excited to introduce a brand new leadership role for our Newcastle and Manchester Building Society brands. We’re seeking a Head of Marketing Communications and Digital. This is a unique opportunity to shape the future of our brands including the development of our Manchester Building Society brand across Greater Manchester.

You’ll develop and build a customer centric marketing communications & digital strategy aligned to our strategic priorities, commercial objectives and target audiences delivering growth through the delivery of our proposition products, services and experience.

This role is an integral part of the Brand & Marketing Leadership Team so you can expect to shape thought leadership, strategic direction and build a high performing team whilst working with critical senior stakeholders across the Society to deliver on our strategic ambition.

This role will be based 1 day a week on site at Newcastle Office (Cobalt) with occasional travel to our Manchester Office (City Centre).

We’re seeking a strategic marketing leader who can confidently influence and constructively challenge within a regulated environment. With a strong commitment to continuous improvement, commercial acumen and exceptional influencing skills you’ll play a pivotal role in driving innovation and inspiring positive change across all levels of the Society through strategic plans and data‑driven insight.

You’ll bring a proven track record of shaping and executing multi‑proposition, multi‑channel marketing communication strategies at a senior level. Your leadership will be instrumental in building and nurturing high‑performing teams, empowering colleagues across all levels through guidance, support and inspiration.

To succeed in this role you’ll have a strong background in Financial Services or experience operating within a regulated environment.

Newcastle Building Society is the North East’s largest Building Society whose purpose, "Connecting our communities with a better financial future", inspires and directs our activities. We help people own their own home and plan and manage their finances and operate 31 branch network across the North East, Cumbria, Yorkshire. We’ve recently launched the Manchester Building Society in the North West and have ambitious plans to grow the brand.

The Marketing Communication & Digital team plays a key part in helping to connect with customers in a meaningful way by creating communications and activities that promote our brand, our purpose and products to existing customers and new prospects. The team is responsible for end‑to‑end product marketing planning and delivery, digital channels, integrated campaigns, customer data and performance measurement.

As an inclusive employer and member‑owned mutual we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected and celebrated for who they are – we want colleagues to feel this is a place they belong. A place to be you.

As well as receiving a competitive annual salary based on above‑market pay scales our reward package includes:

• Corporate bonus scheme (on target 15% up to a maximum 22.5%)
• Pension scheme (up to 9% employer contribution)
• Annual performance‑related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

• A 35‑hour weekly contract – We are happy to talk flexible working and welcome discussions
• 30 days annual leave, bank holidays
• The option to buy and sell up to 5 days holiday
• Hybrid working (typically 3 days home‑based)
• Above statutory family leave entitlement – 3 months full pay, 3 months half pay regardless of gender or route to parenthood

• Private medical insurance
• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance…