Marine Operations Manager

Overview

My client is a dynamic, forward‑thinking organisation operating across the leisure boating, marina, and property sectors. They are seeking a commercially minded, motivated leader with strong mechanical and marine engineering expertise, coupled with hands‑on experience in marine and lifting operations. This role requires excellent planning, a proactive mindset, and the ability to drive operational performance while leading a small, diverse team.

Company Vision To create vibrant, innovative destinations where people connect, thrive, and enjoy exceptional experiences—supported by seamless service across all locations.

Company Culture The business prides itself on a fun, energetic, progressive work environment. Alongside the required technical and leadership skills, the successful candidate must bring a positive attitude, be a strong team player, and be willing to get involved at all levels. Career development is actively supported throughout the organisation.

Location West Itchenor, with occasional travel to support other sites or attend events.

Working Pattern Core hours: 08:00–17:00 with a 30‑minute lunch break, plus rostered weekend work. Flexibility will be required during peak operational periods.

This is a hands‑on leadership role overseeing the safe, efficient and customer‑focused delivery of 7‑day‑a‑week marina, boatyard, and Lift & Launch operations. The role involves running indoor/outdoor lifting, launching, storage, and racking operations.

This is a start‑up environment, ideal for someone who thrives on building operations from the ground up. You will develop processes, grow and train your team, manage site safety and compliance, maintain machinery, and implement new Lift & Launch service propositions while ensuring the site operates smoothly and professionally.

• Operations & Safety
  • Implement robust site safety measures in line with risk assessments and compliance requirements.
  • Ensure full adherence to Health & Safety, statutory regulations, environmental legislation, and LOLER.
  • Drive operational efficiency and proactively resolve challenges before they escalate.
  • Oversee efficient boat movement, storage, and racking logistics to maximise space utilisation.
  • Develop and embed new Lift & Launch service offerings into daily operations.
  • Organise “bolt‑on” customer packages, including care and maintenance services.
  • Ensure safe execution of all lifting, launching, scrubbing, mast handling and set‑down activities.
  • Conduct routine safety inspections, drills and fire safety checks.
  • Maintain high standards of site cleanliness and presentation.
• Machinery, Equipment & Compliance
  • Take ownership of all machinery and equipment, ensuring proper usage, servicing, and compliance.
  • Implement processes covering machinery, site standards, H&S, and legal requirements.
  • Manage lifting equipment, boat movers, tractors and mechanical assets to ensure safe operation.
  • Coordinate planned maintenance, repairs, and compliance checks (including LOLER).
  • Maintain accurate records for all servicing, repairs and audits.
• Team Management & Leadership
  • Recruit, train and motivate a high‑performing operations team.
  • Plan staff scheduling to optimise labour efficiency across peak and quieter periods.
  • Conduct daily briefings, toolbox talks, and performance reviews.
  • Implement training plans for technical skills, customer service, and safety.
  • Demonstrate strong, credible leadership while remaining supportive and approachable.
• Customer Service & Site Presentation
  • Act as the on‑site operational lead for all customer interactions.
  • Respond promptly to customer enquiries, issues, and feedback.
  • Maintain exceptional standards of site cleanliness, facility upkeep, and presentation.
  • Keep accurate records of boat movements, job completion, and operational work using job cards and software.
• Maintenance & Contractor Management
  • Manage external contractors for repairs and infrastructure improvements.
  • Ensure all contractor work meets operational and safety standards.
  • Plan and oversee minor maintenance projects and coordinate defect resolution.
• General Administration
  • Maintain accurate vessel records, including berth and storage logs.
  • Act as a…