Head of Services Sales

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.

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As the Head of Services Sales you will lead both direct and a virtual team to create and drive the Services Sales strategy. You will execute this strategy alongside the team ensuring alignment with overall business objectives and wider targets.

The direct team will include specialist sales people. You will be accountable for the performance and growth of the Services business. This role demands a strategic thinker with strong leadership skills, commercial acumen, and the ability to foster collaboration and innovation across direct and virtual teams.

This role exists to drive strategic leadership, mentoring, and inspiration aligned to cross-functional teams within key business units—including OCTO, Partner Management (PPM), Professional Services, Managed Services, and Marketing—while ensuring alignment to CDW’s overarching sales objectives.

The Head of Services Sales is accountable for actively shaping and executing the Services strategy across short and long term horizons, fostering an environment of innovation, accountability, and high-quality delivery. By managing financial and performance metrics, nurturing internal and external relationships, and cultivating a culture of continuous improvement, the role ensures that team efforts directly contribute to sustainable revenue growth and enhanced customer outcomes.

• To deliver exceptional internal and external customer experiences and outcomes aligned to our Services sales motions and portfolio whilst also driving a profitable outcome for CDW
• To clearly define (alongside the office of the CTO and the Service Operations function) the Services go to market, which capability areas we focus on and how we continue to manage and grow a positive P&L within this team
• To work in partnership with various internal business units, supporting initiatives that drive improvements to the way we operate through process and platform, always demonstrating balanced flexibility and a passion to engage
• To create and evolve learning and development programmes (in collaboration with other business units) ensuring co-workers are continuing to develop individually and in line with business objectives

• Build the UK’s best Services Sales business by leading and developing this pillar (consisting of a core set of go to markets)
• Proactively drive exceptional and consistent customer and seller experiences innovating our delivery model, drive increased opportunity win rates and customer up/cross sell through progressive and credible presales expertise – Always seeking to ‘raise the bar’
• Create and execute on a business plan which is aligned to CDW’s business strategy and delivers profitable outcomes
• Be confident and comfortable running a P&L aligned to annual business objectives
• Continue to evolve the business unit to ensure relevance and forward thinking – never standing still
• Proactively engage with sales leadership, sellers, and the wider business to assess and support opportunities in various stages of flight (pre-sales through delivery) considering resource requirements and constraints
• Develop market insights and competitive intelligence in collaboration with the Solution Sales leadership team, Office of the CTO, Partner Management, Marketing and Sales teams that aid in the development and success of the Hybrid Platform team
• Host, attend and participate in internal, customer or partner events to showcase CDW’s capability
• Continuously assess and develop the existing Services Sales team and recruit the best talent into the team to drive towards CDW’s core strategic objectives as well as always striving to improve standards
• Drive deliberate and exceptional collaboration across all presales…