Resource Planning & Business Intelligence Manager

We are seeking a Resource Planning & Business Intelligence (BI) Manager to lead our Workforce Planning and MI/Insight functions within the Operational Excellence team in ADP’s Services organization!

Preferably our Cheadle office however we are also open to someone being based out of our Staines office

3 days in office and 2 days from home

This role is responsible for shaping and driving our resource strategy, capacity planning, performance reporting, and business intelligence across UK, Ireland, and Sweden. You will manage a team that includes Planning Analysts and MI & Insight Analysts, ensuring the delivery of accurate forecasts, productivity monitoring, operational insights, and leadership reporting that enable optimal service performance and informed decision‑making.

As a strategic thought partner to Service Delivery and Senior Leadership, you will elevate data‑driven planning, enhance operational transparency, and lead continuous improvement in planning and reporting processes.

• Lead and develop the Planning and MI/Insight team to deliver accurate capacity models, forecasts, dashboards, and operational insights
• Own the end‑to‑end workforce planning lifecycle, including headcount management, scheduling, FWR, ASH, and resource allocation
• Ensure high‑quality, timely MI reporting to internal stakeholders and clients, using Power BI and other visualisation tools
• Oversee analysis of client and service performance data, including Voice of Client and Medallia insights, to influence service strategy
• Partner with leadership to align capacity and headcount plans with budget forecasts and transformation initiatives
• Develop and embed BI frameworks and best practices to enhance service visibility, transparency, and root cause analysis
• Oversee the implementation of planning tools and reporting solutions; drive system/process improvements and automation
• Support and challenge operational teams with evidence‑based insight to influence behaviours and drive accountability
• Provide leadership visibility into operational KPIs, highlighting risks, trends, and opportunities for improvement
• Foster a culture of continuous improvement, knowledge sharing, and operational excellence within the Planning & BI function

Leadership & Strategy:
Proven experience managing high‑performing analytical or planning teams, ideally in a shared services or service delivery context. Ability to think strategically and translate data into operational and financial impact.

Technical Expertise:
Advanced proficiency in Excel, Power BI, and workforce planning/forecasting tools. Strong data visualisation and storytelling capabilities; experience in SQL or data modelling is a plus.

Analytical Thinking:
High level of analytical capability, with ability to spot trends, influence planning decisions, and identify root causes.

Process Knowledge:
Deep understanding of operational planning, productivity metrics (FWR, ASH), MI, and shared services models.

Communication &

Collaboration:

Excellent stakeholder management skills with the ability to engage and influence senior leaders and cross‑functional teams.

• Bachelor’s degree in Business, Data Analytics, Operations, or a related field—or equivalent work experience
• Proven experience in resource planning, business intelligence, or service performance analytics
• People leadership experience in a matrixed, fast‑paced, data‑driven environment is essential

• 25 days holiday (you can also buy and sell up to 5 days each year)
• Flexible benefits - private medical insurance, excellent pension scheme, subsidised gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
• Study support
• Employee Assistance Program
• Competitive salary
• Company social events
• Annual bonus scheme