Operations Manager

Location: Manchester, UK Sector:
Financial Services / Corporate Trust / Operations

An established global financial services organisation is seeking an experienced Operations Manager to lead operational teams responsible for client processing and transaction support within a regulated environment.

This is a senior leadership role focused on operational excellence, strategic delivery, people management, and continuous improvement across client-focused processing functions. You will play a key role in enhancing service delivery, driving efficiency, and ensuring strong governance and regulatory adherence.

• Lead and manage teams responsible for client processing operations and service delivery.
• Ensure adherence to service standards, regulatory requirements, and internal governance frameworks.
• Drive continuous improvement initiatives to enhance operational efficiency and quality.
• Collaborate with cross‑functional stakeholders to resolve complex operational and client issues.
• Monitor team performance against strategic objectives and client expectations.
• Support the delivery of strategic initiatives aligned with business goals.
• Develop and coach team members, fostering a high-performance and growth-focused culture.
• Promote continuous learning, development, and effective collaboration across teams.
• Take ownership of operational performance, talent management, and team outcomes.

• Proven leadership experience within financial services operations, ideally Corporate Trust or Conventional Trust.
• Strong people management and team development experience.
• Demonstrated ability to drive process improvements and operational change.
• Solid understanding of regulatory environments and risk management practices.
• Strong stakeholder management and communication skills.
• Experience working with digital tools and operational technologies.
• Bachelor’s degree in Business, Finance, or related field preferred (or equivalent experience).

• Opportunity to lead high‑performing operational teams in a global environment.
• Strategic exposure and influence on operational transformation initiatives.
• Competitive salary and benefits package.
• Collaborative and inclusive working culture with strong career development opportunities.