Customer Relationship Manager - Accident Management and Car & Van Rental

Customer Relationship Manager - Accident Management and Car & Van Rental

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Customer Relationship Manager - Accident Management and Car & Van Rental role at Lloyds Banking Group

LOCATION: Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in our Manchester Westminster House office

This is a fantastic opportunity to join the Corporate Sales team at Lex Autolease, working with some of the UK's largest and most complex corporate customers. As a Customer Relationship Manager
, you'll manage a national portfolio of accounts, driving retention, growth, and the adoption of value-added services across Accident Management and Car & Van Rental (CVR).

You’ll play a pivotal role in building strong, multi-layered relationships, delivering exceptional customer experiences, and influencing strategic decisions that help Britain prosper.

As one of the UK's largest vehicle‑funding companies, we’re leading the transition to sustainable transport. Through our specialist brands – Lex Autolease, Tusker, and Black Horse – we provide innovative solutions that make greener vehicles more accessible and affordable.

Our mission goes beyond funding; we collaborate with industry, government, and partners to educate and empower businesses and their employees to accelerate the shift to electric and sustainable mobility.

• Manage a national portfolio of large corporate customers using Accident Management and CVR services.
• Build strong, multi-layered relationships with key stakeholders across customers, brokers, insurers, and service delivery partners.
• Identify and successfully up‑sell services such as ULR, Credit Hire, Credit Repair, and CVR across your customer base.
• Prepare and present detailed analysis of claims experience and rental activity, providing recommendations for cost and risk reduction.
• Act as the point of escalation for Accident & CVR‑related issues, ensuring timely and effective resolution.
• Own and deliver customer‑specific KPIs for Accident & CVR, driving improvements in driver and customer NPS scores.
• Collaborate with internal teams and partners on contract renewals, tender responses, pricing decisions, and operational commitments.
• Influence product development and supplier performance through technical and commercial expertise.
• Build a strong internal and external network to support strategic opportunities and operational excellence.
• Demonstrate a growth mindset by investing in personal development and driving business performance forward.

• Proven experience in customer relationship management within a corporate or fleet environment.
• Strong understanding of Accident Management and daily rental services, including ULR, Credit Hire, and Credit Repair.
• Excellent stakeholder engagement and influencing skills at all levels.
• Ability to interpret and present complex data, providing actionable insights.
• Commercial acumen with experience in pricing and contract negotiations.
• Strong collaboration skills to work across multiple teams and partners.

• Knowledge of fleet operations and associated risk management.
• Experience working with insurers, brokers, and accident management providers.
• Familiarity with service‑level agreements and tender processes.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers.

Just let us know what you need.

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Finance
• Industries:
  Banking

Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more!