Team Leader Airport

Team Leader (Manchester Airport)

Department: Concessions

Employment Type: Full Time

Location: Manchester Airport

Reporting To: Assistant Manager/Store Manager

Compensation: £14.00 / hour

As a Team Leader you will support the Assistant Manager to ensure the smooth and efficient operation of the site located within the airport. Your role contributes to ensuring high-quality customer service, maintaining operational efficiency, and maximising revenue generation. You will play a crucial role ensuring a positive experience for travellers while upholding the company's standards within the airport environment.

• Supervise and motivate the team, ensuring they are well-trained and equipped to deliver exceptional service. Assign tasks and provide guidance.
• Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling. Ensure adherence to health and safety protocols and maintain cleanliness standards.
• Lead by example in providing excellent customer service. Assist the Assistant Manager to handle customer inquiries, resolve complaints, and strive to enhance customer satisfaction.
• Assist the Assistant manager to implement strategies to drive sales and maximise revenue generation. Monitor sales performance, identify opportunities for upselling, and contribute to the development of promotional activities.
• Ensure compliance with airport regulations, company policies, and procedures. Stay updated on relevant industry standards and implement necessary changes to maintain compliance.
• Foster a collaborative work environment within the team.

• Previous experience in a supervisory role within the food and beverage industry, ideally in a fast‑paced airport environment.
• Able to undertake a criminal record check.
• Passionate about delivering excellent customer service and have a customer‑centric approach to your work.
• Strong leadership qualities and can effectively lead and motivate a team to achieve goals.
• Excellent organisational skills and pay attention to detail to ensure smooth operations and compliance with standards.
• Promote dynamic environments and can adapt quickly to changing circumstances and priorities.
• Excellent communication skills, both verbal and written, and can effectively communicate with diverse stakeholders.
• Flexibility in hours, airport shifts can start at 3am.
• Strong problem‑solving skills and can effectively resolve issues as they arise, making quick decisions when necessary.
• … A pasta lover!

• Competitive salary to attract best talent
• Join a dynamic, fast‑moving & diverse team
• Duty free discounts excluding alcohol and cigarettes
• Regular team socials and pasta tastings
• Free Pasta Evangelists products
• Referral bonus Scheme
• Cycle to work scheme
• 28 days of paid annual leave (bank holidays inclusive)