Team Leader, Management

Responsibilities

• Your role will be to lead and motivate a team of Commercial Underwriters
• You will be responsible for the delivery and measure of service through effective workflow management and performance management. You will ensure excellent customer service is delivered, tasks are completed accurately and timely and drive good conduct
• You will spend your time coaching your team, resolving queries and problems, providing clear goals and developing your team's professional capabilities

• Experience of leading, coaching and developing a team
• Preferably a background in insurance (underwriting, claims or broking)
• Experience in an office environment - financial services, call centre etc.
• Excellent communication skills
• A good understanding of data analytics and how it shapes and informs business efficiency and improvements
• Workflow and performance management experience

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.

Shape the future We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference. Grow with us We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.

Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options