Service Manager South

Position: Service Manager - (South )
Service Manager - (South Manchester)

Be the difference for young people facing homelessness.

Location:

Safestop Manchester

Salary: £37,380 per annum

Closing date: 22 March, 2026

Employment Type:

Permanent

Hours per week: 37.5

About the Role

We are looking for an inspiring Service Manager to lead supported accommodation for young people in South Manchester. You’ll oversee a skilled team delivering safe, high quality support to clients—helping them stabilise, build independence and progress confidently through the Manchester pathway. Your leadership will shape a service where young people feel secure, respected and empowered.

In this hands on role, you’ll drive operational excellence, ensuring strong safeguarding practice, effective partnership working and consistent contract compliance. You’ll manage budgets, performance, reporting and health & safety while strengthening relationships with the commissioners, and community stakeholders. If you’re a proactive problem solver who thrives in a fast paced, collaborative environment, this is an opportunity to lead a service that makes a tangible impact every day.

In this role, you will:

Lead and motivate a multidisciplinary team to deliver high quality support across two accommodation sites.
Ensure strong safeguarding practice, risk management and safe environments for young people.
Oversee day to day service delivery, ensuring KPI achievement, contract compliance and continuous performance improvement.
Work collaboratively with commissioners and specialist partners to coordinate client centred support.
Manage budgets, expenditure, reporting and building/IT resources in line with financial and regulatory requirements.
Maintain strong community and neighbour relations across dispersed accommodation sites.
Promote an inclusive, values led culture aligned with the charity’s ethos, equality commitments and health & safety standards.

About You (What we are looking for from you – Person Specification)

When completing your application form please address all the points set out below.

Essential

Experiencing of supervising the work of others

Experience of using Risk Assessments and Support Planning.

Experience of managing a service, preferably in a residential care or support setting
Demonstrable experience of working with people with a range of support needs
Experience managing partnerships with other professionals using a coordinated, multi-disciplinary approach

Experience of managing buildings, budgets and expenditures

Experience of operating safeguarding requirements and procedures
Good literacy, numeracy and IT skills
Commitment to promoting an environment, which has the highest regard for the Health and Safety of others

Experience of working with young people who have complex needs, including mental health and substance use
Ability to use logical processes for solving problems and making decisions in a complex environment
Ability to effectively reflect on own practices for ongoing learning and development
Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.
Respect for the values and ethos of the charity and its founding partners.

Desirable

Experience of managing a staff team across dispersed sites.
Initiating a new service

What You’ll Receive

Tailored training and development
Flexible working options where suitable
26 days annual leave, rising with service
Family friendly leave policies
Pension scheme with employer contributions up to 7%
Employee Assistance Programme with 24/7 GP access
Discounts across retail, travel, food, fitness and more
Cash health plan for you and your family
Death in service benefit
Access to legal and practical support

Safer Recruitment

The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to…