Team Leader, Management

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

We are currently recruiting for a Team Leader to join our Commercial Lines team in Manchester on a hybrid basis.

• Experience of leading, coaching and developing a team
• Preferably a background in insurance (underwriting, claims or broking)
• Experience in an office environment - financial services, call centre etc.
• Excellent communication skills
• A good understanding of data analytics and how it shapes and informs business efficiency and improvements
• Workflow and performance management experience

• Your role will be to lead and motivate a team of Commercial Underwriters
• You will be responsible for the delivery and measure of service through effective workflow management and performance management. You will ensure excellent customer service is delivered, tasks are completed accurately and timely and drive good conduct
• You will spend your time coaching your team, resolving queries and problems, providing clear goals and developing your team’s professional capabilities

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.