Chief Operating Officer

About Our Client

The company is a well-established organisation and leading player within the technology and telecoms sector, recognised for its innovative solutions and commitment to excellence.

As Chief Operating Officer, the responsibilities will include:

• Lead all operational functions including customer delivery, support, field operations, logistics, and network operations.
• Drive improvements in customer experience, SLA performance, and operational KPIs.
• Build scalable, standardised processes and implement 24/7 proactive support capabilities.
• Develop and mentor operational leaders, fostering a high-performance, customer-first culture.
• Oversee large and complex project delivery, systems optimisation, and geographic expansion.
• Partner with Sales to ensure operational excellence supports growth and customer trust.
• Lead M&A integration.
• Align operations to ensure scalability and EBITDA growth.
• Ensure compliance with regulatory standards.

The successful Chief Operating Officer should have:

• Proven track record in a senior operation role in telecommunications, network services, or MSP.
• Experience leading large operational teams but also being close to the teams and customers.
• Deep understanding of network services and managed service delivery.
• Demonstrated success in scaling operations and leading transformation.
• A background delivering complex projects.
• Strong commercial acumen and data-driven decision-making.
• Skilled in process design, automation, and performance management.
• Experience in PE-backed businesses, preferably with M&A experience.
• An understanding of regulatory and compliance requirements in the industry.
• Has an ability to report to their Manchester office weekly.
• Excellent stakeholder management and customer relationship skills.

• A competitive base and benefits package

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