Income Manager

Income Manager

Salary: £45K- £47K / Year
Job type:
Long Term Contract

Location:

Manchester

Are you an experienced Housing Income professional looking for your next leadership challenge? Do you thrive on driving performance, reducing arrears, and leading high-performing teams? Want to play a key role in transforming and shaping the future of housing income services? If so, we'd love to hear from you.

We're looking for an experienced Housing Income Manager to join a forward-thinking housing organisation during an exciting period of transformation. This is a fantastic opportunity to lead a dedicated income team, influence service improvements, and make a real impact on residents and communities.

As Housing Income Manager, you'll lead a team of 5–10 Income Officers responsible for managing a portfolio of up to 20,000 customer accounts and arrears exceeding £8 million. You'll take ownership of performance, drive innovative approaches to income recovery, and work collaboratively across departments to ensure cases progress efficiently from early intervention through to resolution.

• Lead, motivate and develop a high-performing income recovery team
• Manage tenancy arrears from prevention and early intervention through to legal enforcement
• Oversee high-value and complex arrears cases, ensuring timely resolutions
• Use data and performance insights to improve outcomes and drive service delivery
• Build strong relationships with internal teams and external partners
• Contribute to service transformation, continuous improvement and new ways of working

• Proven experience managing housing income and arrears recovery services
• Strong leadership skills with experience developing and motivating teams
• Sound knowledge of Housing Law, Welfare Reform and legal recovery processes
• Excellent analytical and problem-solving abilities
• Strong communication and stakeholder management skills
• The confidence to lead through challenges and deliver results in a fast-paced environment

• Opportunity to join during an exciting period of transformation
• A highly visible leadership role with genuine influence
• The chance to shape future income services and improve resident outcomes
• Collaborative and supportive working environment
• Competitive salary and benefits package

If you're passionate about delivering excellent income services and driving performance, apply today.