Smart Dispense Field Team Manager

• Looking for a management role with a difference?
• Experienced in managing remote teams with a background as a field service engineer, in mechanical, electrical maintenance or similar?
• Someone who supports their team in driving the business forward? With an ability to collaborate with clients and colleagues to deliver simple solutions and first-rate customer care?

Working at Innserve, you'll enjoy:

• Competitive salary (to £38900pa).
• Company Vehicle.
• Hybrid working: Offering flexibility and a great work-life balance
• Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services – including an extra “Celebration Day” off every full calendar year that you work for us.
• But that’s not all! Each year, you’ll receive a “Flex Pot,” to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It’s your benefits, your way! Some benefits may cover you past state pension age and cover your family too!

Your typical day as a Customer Service Manager in Smart Dispense:

In this fast-paced role, you will be responsible for all technician activity in your area, including direct line management responsibilities for a team of Dispense Service Technicians. You’ll ensure that all Service Level Agreements and other service delivery KPIs for your team are met at all times. You’ll guide and support your team of technicians and liaise with planning to coordinate operations smoothly, managing resources effectively and handling customer queries seamlessly.

You’ll monitor SLAs, budgets and KPIs for activity in the area, and handle escalations.

You’ll already have:

• Experience with in team leadership or management.
• Demonstrable skills in managing/coaching guiding a team (field-based engineers/technicians would be ideal).
• Experience understanding and interrogating data allowing for correct decision making.
• Skills in developing a team to improve performance.
• The ability to build effective relationships with multiple stakeholders / customers.
• The ability to interpret technical specifications and ensure that they are adhered to.
• Previous experience of improving team performance including productivity & enhancing a team culture.
• Hospitality or brewery and associated industry experience is preferred although full training and support is given.

• Drinks Dispense (preferred)
• Field Service Engineering
• Remote Management
• Team Leadership
• Team Management
• Technical

• Life Assurance
• Company Vehicle