Desk Manager

Hire Desk Manager

Location:

Manchester

Working Hours:

Mon – Fri – 07:30 – 17:00 – 42 hours per week

• Provide strong leadership to Managers and direct employees, ensuring all aspects of performance and processes align with budgeted targets and expectations.
• Lead, mentor, and motivate your team to deliver outstanding customer service.
• Oversee the daily operations of the hire desk, ensuring a seamless process for our customers.
• Provide accurate reporting and information within agreed time frames and deadlines for the General Manager.
• Achieve targets on reducing customer complaint levels and improving speed of resolution.
• Drive team performance, ensuring KPIs are met and service levels remain high.
• Build strong relationships with customers and internal stakeholders.
• Identify and implement process improvements to enhance service and efficiency.
• Support and contribute to ESG Strategy – Decade to Deliver.

• Proven ability to lead, influence, and motivate a team, securing buy‑in from stakeholders.
• Strong coaching and development skills to enhance team performance.
• Previous management experience in a similar role.
• A customer‑focused mindset with a track record of delivering high‑quality service.
• Excellent relationship‑building skills, both internally and externally.
• Strong IT skills, including proficiency in Microsoft Office (Excel, Outlook, etc.).
• Adaptability and flexibility in a fast‑paced environment.

• Experience with in the hire industry.
• A track record of improving departmental results and performance.

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping across many suppliers
• Green Commute Initiative: work scheme for cycling
• PAM – Employee Assistance Program (EAP): free and confidential support and counselling for wellbeing, divorce, legal, and financial management

Speedy operates an industry‑leading Work Life Balance initiative, supporting colleague wellbeing and offering hybrid and flexible working arrangements, including flexible start/finish times, shorter days, term‑time hours, and job share opportunities.

Speedy offers a Career Line of Sight to provide a detailed understanding of the route to progression and growth within the Speedy Group.

Link to ESG Governance policies:

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within the Speedy Group require proof of right to work in the UK by the start of employment.