Team Leader, Management
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-06-22
Listing for:
Convergys
Full Time
position Listed on 2026-06-22
Job specializations:
-
Management
Operations Manager, Retail & Store Manager, HR Generalist / Talent Management, Area Manager
Job Description & How to Apply Below
Team Leader Job Description The Team Leader, Operations is responsible for the day‑to‑day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Contact Centre Team Leader Full‑Time | 40 Hours per Week Salary | £27,120
Responsibilities- Coach and develop team members to achieve performance and customer service standards.
- Manage daily performance metrics and ensure KPI targets are met.
- Handle escalations and provide appropriate resolution.
- Motivate and hold the team accountable to maintain a positive, high‑energy team environment.
- Strong leadership, coaching, and people management skills.
- Excellent communication and problem‑solving abilities.
- Ability to prioritize, multi‑task, and perform under pressure.
- Flexible, proactive, and results‑driven mindset.
- Lead a team and make a real impact.
- Help shape performance and customer experience.
- Grow your career in a dynamic environment.
Manchester – Bredbury – Paul House
Employment DetailsTime Type:
Full time
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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