Senior Manager, Procare Services I and Northern Europe
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-06-26
Listing for:
Stryker
Full Time
position Listed on 2026-06-26
Job specializations:
-
Management
Operations Manager, Program / Project Manager, Change Management, Area Manager
Job Description & How to Apply Below
Senior Manager, Pro Care Services – UKI & Northern Europe
Shape and lead a high-impact technical service organisation across UKI and Northern Europe, transforming service into a driver of commercial success and customer loyalty. This role blends operational leadership with strong commercial influence, partnering across teams to deliver measurable growth, improve customer outcomes, and build a scalable, high‑performing service model in a complex, cross‑cultural environment.
What You Will Do- Drive service contract revenue growth and renewal rates
- Partner with business unit leaders and cross‑functional stakeholders (Sales, Customer Experience, Quality, Legal, Supply Chain) to deliver aligned commercial and service outcomes
- Lead field service and workshop operations across UK&I and Northern Europe, ensuring high performance across turnaround time, service levels, and loan equipment availability
- Manage regional service structure including direct leadership of managers and distributor oversight in Ireland, ensuring consistent service delivery and capability development
- Define and track operational and commercial performance metrics
- Improve service execution and customer experience performance by optimising processes across repair centres and field operations
- Build team capability through talent development, performance management, and resource planning, ensuring effective engagement and productivity across technical teams
- Minimum 10 years of experience in technical services, service operations, or customer operations leadership
- Minimum 5 years of experience managing people, including leadership of field service or technical teams
- Demonstrated experience managing profit and loss (P&L) and service‑related financial performance
- Fluency in English
- Minimum 7 years of experience in medical device, healthcare technology, or regulated service environment
- Minimum 3 years of experience managing multi‑country or regional operations across Europe
- Location:
UKI or Northern Europe (regional role; cross‑cultural scope) - Work arrangement:
Hybrid / in-region role - Travel:
Up to 25% - People management responsibility:
Yes (including regional teams and indirect/distributor management)
Position Requirements
10+ Years
work experience
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