Operational Oversight Manager

Job Description

We’re looking for an Operational Oversight Manager at AJ Bell to ensure the effective operation of our Trustee Oversight function, reporting to the Senior Oversight Manager.

In the role, you’ll ensure that robust systems, controls and governance are in place to manage associated risks, meet regulatory requirements and support AJ Bell’s long-term strategic objectives.

• Provide first line oversight of operational activities performed on behalf of the SIPP Trustee, ensuring appropriate controls and governance are in place to manage risk and ensure regulatory compliance.
• Collaborate with internal stakeholders to assess and monitor key processes related to SIPP administration (e.g., benefits processing, contributions, transfers).
• Ensure SIPP Trustee risks are identified, assessed, and accurately recorded.
• Maintain effective management information (MI).
• Conduct root cause analysis of exceptions and trends to inform risk management and drive continuous improvement.
• Track and monitor open actions, ensuring timely updates and appropriate closure.
• Monitor market developments and regulatory change, providing analysis and recommendations as appropriate.
• Contribute to change initiatives and process improvements, supporting the continuous enhancement of oversight activities in line with regulatory expectations, internal risk appetite, and business needs.
• Lead and develop the team, fostering a culture of accountability, collaboration, and continuous improvement.
• Effectively manage resources to ensure the timely, accurate, and cost-effective completion of all oversight activities.

• Proven experience of leading and developing teams, within a financial services environment
• A proactive, confident communicator at all levels
• CISI Investment Operations Certificate (IOC)
• Excellent organisational skills and attention to detail
• Timely and appropriate escalation
• Problem solving and decision making
• Planning, organisation, and time management

• 27 days holiday, increasing with service + buy/sell scheme + bank holidays
• 8% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

We offer hybrid working, with a minimum of 50% of your working time per month spent in the office.

For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.

We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.