Support Worker Team Leader; Criminal Justice Support Services; AWDO-C14855

Support Worker Team Leader (Criminal Justice Support Services)

A wonderful opportunity for an experienced Team Leader with people management, coaching and stakeholder engagement experience to lead a dedicated support service helping individuals achieve positive life outcomes.

We also encourage specialists who have worked as Service Supervisor, Operations Supervisor, Senior Support Worker, Service Coordinator, Community Services Team Leader, Service Team Leader, Support Leader.

Salary: £27,000 to £30,000 per annum (dependent on experience) + Benefits.

Location:

Greater Manchester area.

Job type:
Full-Time, Fixed Term Contract until September 2027.

Working hours:

37.5 hours per week.

A full UK driving licence with access to a vehicle and appropriate business use insurance is required.

As a Support Worker Team Leader you will lead, motivate and develop a team delivering high‑quality, person‑centred support while ensuring contractual performance, safeguarding and operational excellence.

Working closely with senior management and partner organisations, you will help drive continuous improvement, develop strong stakeholder relationships and support positive outcomes for the people receiving the service.

Your duties as the Support Worker Team Leader include:

• Lead Service Delivery:
  Support the successful operational delivery of the service while maintaining high‑quality standards.
• Manage Employees:
  Provide effective line management, coaching, supervision and performance support to the team.
• Develop Partnerships:
  Build positive working relationships with partner agencies and external stakeholders.
• Monitor Performance:
  Ensure contractual targets, KPIs and compliance requirements are achieved.
• Promote Best Practice:
  Encourage person‑centred approaches and continuous professional development across the team.
• Support Operational Planning:
  Assist with implementing operational plans and service improvements.
• Maintain Compliance:
  Ensure policies, procedures and safeguarding responsibilities are consistently followed.
• Prepare Reports:
  Contribute to operational reporting and performance monitoring as required.

• Previous experience leading, supervising and motivating employees and/or volunteers.
• Experience building effective working relationships with partner organisations.
• Excellent interpersonal, written and verbal communication skills.
• Ability to coach, influence and develop high‑performing teams.
• Ability to prioritise workloads, delegate effectively and meet deadlines.
• Good knowledge of Microsoft Office and experience using databases and management systems.
• Commitment to safeguarding vulnerable adults and maintaining professional standards.
• Full UK driving licence with access to a vehicle and willingness to travel across Greater Manchester.

• Previous experience within criminal justice, homelessness, substance misuse, mental health or related support services.
• Personal lived experience, or experience supporting someone affected by offending, addiction, homelessness or mental health challenges.
• Knowledge of project management principles.
• Experience interpreting and analysing performance information.
• Ability to contribute to service development and continuous improvement.

• 28 days Annual Leave plus bank holidays, with Christmas closure and increased annual leave with length of service.
• An additional day's leave on your birthday.
• Dedicated monthly learning time and coaching support.
• Confidential counselling, legal advice and wellbeing support.
• Workplace pension and life assurance.
• Paid volunteering days and employee engagement initiatives.

Full DBS Check is required.

Please submit your CV to our Recruitment Team for review.

Job
-C14855