Senior Funds Manager

We are partnering with a leading financial services organisation to recruit a Manager, Mutual Funds to join a high-performing operations team in Manchester.

This is an excellent opportunity for an experienced operations leader with a strong background in financial services, team management, and process improvement. The successful candidate will oversee a team responsible for a range of fund-related activities while driving operational excellence, enhancing controls, and delivering exceptional service to internal and external stakeholders.

The Role as Manager, Mutual Funds, you will be responsible for the day-to-day management of an operational team supporting fund-related activities. This is a hands‑on leadership role requiring a combination of people management, operational oversight, stakeholder engagement, and continuous improvement.

• Managing and developing a team responsible for fund‑related operational activities.
• Overseeing processes such as fund manager account openings, AML due diligence, share class conversions, fund trading, settlements, and associated controls.
• Ensuring all operational tasks are completed accurately and within agreed service levels.
• Identifying, implementing, and driving process improvements to enhance efficiency and reduce risk.
• Producing and analysing management information (MI), KPIs, and KRIs to monitor performance and support decision‑making.
• Managing escalations and ensuring timely resolution of client and operational issues.
• Supporting regulatory compliance through robust controls and governance frameworks.
• Coordinating testing activities and supporting system enhancements and software releases.
• Leading resource planning and ensuring projects are delivered within agreed timelines.
• Maintaining adherence to records management and business continuity requirements.
• Building strong relationships with internal stakeholders and delivering a high standard of client service.
• Championing a culture of continuous improvement and operational excellence.

We are looking for an experienced operations professional with proven leadership capability and a passion for improving processes and driving team performance.

• Significant experience managing and developing operational teams within financial services.
• Strong people management skills, including experience handling employee relations matters.
• Extensive operational experience within investment operations, fund administration, transfer agency, custody, wealth management operations, or a similar environment.
• Highly process‑driven with a continuous improvement mindset.
• Advanced Microsoft Excel skills, with the ability to manipulate data, produce MI, analyse trends, and support decision‑making.
• Strong analytical and problem‑solving skills.
• Experience managing operational controls, KPIs, KRIs, and governance processes.
• Excellent stakeholder management and communication skills.
• Mutual funds, transfer agency, or fund operations experience.
• Exposure to automation, robotics, workflow optimisation, or operational efficiency initiatives.
• Experience supporting operational change and transformation projects.

• Opportunity to lead a critical operational function within a respected financial services organisation.
• A role with genuine scope to influence processes, controls, and team performance.
• Exposure to business‑critical projects and operational transformation initiatives.
• Collaborative and supportive working environment with strong career development opportunities.

If you are an experienced operations leader with strong Excel skills, a process‑improvement mindset, and a track record of building high‑performing teams, we'd love to hear from you.