Client Services Director

Overview

An experienced Client Services Director who can own the performance of our client portfolio, develop the people who run it, and bring genuine commercial rigour to how we manage and grow client relationships. The honest version of this brief: there are disciplines across client leadership, forecasting, account planning, commercial governance and portfolio performance that currently sit across a number of people.

You ll consolidate them, own them, and make them work consistently. In doing so, you ll create capacity for the leadership team to focus on growth and strategy, and give the client services team a clearer operating framework than they currently have. This is not a role for someone who wants to manage relationships and leave the numbers to someone else.

Commercial accountability is as central to this brief as client leadership.

The person we re looking for You ve spent your career in agency life and you re good  understand how client relationships work, how they grow, and how they fall apart. You know the difference between an account that s healthy and one that s quietly at risk, and you act on that before it becomes a problem. You re as comfortable talking margin and utilisation as you are sitting in a senior client meeting.

Commercial conversations don t make you uncomfortable. You ve had them enough times to do them well. You ve led teams, not just managed them. You ve coached Account Directors who needed to get better at holding a room, pushed back on scope creep without losing the client, and built the kind of operating rhythm that means things don t fall through the gaps.

You know what a well-run account looks like in practice, not just in theory. You re probably a Client Services Director or Client Partner already, or a Senior Group Account Director who has outgrown the role. Either way, you ll have a portfolio behind you that grew under your watch, a team that improved because of you, and numbers you re prepared to stand behind.

What you won t be is someone who relies on charm and relationships alone. The agencies that do that plateau. You ve seen it. You want to build something that performs consistently, and you know the discipline that takes.

You ll lead a team of Senior Account Directors, Account Directors and Account Managers, acting as their senior coach and the person who holds them to a higher commercial standard. You ll own portfolio reviews, forecasting, scoping, over-servicing conversations and account planning across the agency. You ll report directly to a Board Director, work closely with our PR, Studio, Operations and Finance leads, and sit at the table for leadership decisions.

On the client side, you ll be the senior escalation point, the person key clients call when they want strategic counsel rather than a status update, and the driver of cross-sell and growth conversations across our disciplines.

We are a fast-paced independent agency, with a collaborative and supportive culture and a real emphasis on helping every member of our team achieve their potential. We value energy and commitment highly. If you re the right person for this opportunity, you can count on:

• A brilliant holiday allowance, including a day off for your birthday, a day off for charity work of your choice and a half day for Christmas shopping.
• Senior investment and time into your career development.
• Coaching, training, and mentoring programmes, with support for professional memberships and study.
• Free fruit every day, free bar every Friday and free pizza every month.
• Life assurance.
• Private medical cover
• Lots of social events throughout the year and a company-wide Summer and Christmas party.
• An open, dynamic, and collaborative working environment.
• The opportunity to work alongside and learn from some of the best in the business.
• The best colleagues you could hope for!

Established over two decades ago, BIG Partnership has grown to become one of the UK s largest and most successful independent marketing agencies, with 70 people working on over 200 clients across offices in Glasgow, Aberdeen and Manchester. We specialise in offering a fully integrated service to our clients, with core services that cover PR, design, digital and marketing. We work with businesses ranging from start-ups to some of the world s biggest brands.

Household brands, including Aldi, BP, Deloitte, Asda, Loch Lomond Whisky and Loganair, have entrusted their marketing and communication needs to us. BIG Partnership is committed to being an equal opportunities employer and we welcome applicants from all backgrounds.