Inside Sales Manager

Job Summary

The Inside Sales Manager is responsible for leading and developing a high‑performing inside sales team to drive revenue growth, pipeline creation, and customer engagement. This role blends people leadership with commercial ownership, ensuring the team delivers consistent results while maintaining a strong customer‑first approach.

• Lead, coach, and motivate an inside sales team to achieve and exceed sales targets
• Set clear expectations around performance, activity, pipeline management, and forecasting
• Support the team with deal strategy, objection handling, and commercial decision‑making
• Work closely with field sales, account managers, and internal stakeholders to drive growth
• Track performance metrics and identify opportunities for process improvement
• Recruit, onboard, and develop team members, creating clear development and progression plans
• Promote a positive, high‑accountability sales culture focused on customer experience

• Proven experience managing an inside sales or telesales team
• Strong people leadership skills with a track record of coaching and developing talent
• Commercial mindset with experience driving team performance and revenue outcomes
• Comfortable operating in a fast‑paced, target‑driven environment
• Strong analytical skills with experience using CRM systems and sales data
• Clear, confident communicator with the ability to influence and collaborate across teams

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.