Senior Scheme Coordinator

Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing intensive on scheme housing management and coordinate services to customers living in our schemes.

You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements; while overseeing repairs and planned works to ensure they are completed to a high standard. In this role, you will be responsible for:

• Based at one scheme, you will provide supervision, support and guidance to a team of Services Coordinators to six other independent living schemes.
• Monitoring a number of risk areas including safeguarding and lone working, managing risks around those areas, and taking preventative action to minimise risk of harm to vulnerable customers and colleagues.
• Anticipating Voids, taking responsibility for processing applications, coordinating void inspections, agreeing and approving works, interviewing and assessing applicants needs and managing multi agency assessments of need to prevent high risk referrals being housed without the appropriate support.
• Referring high risk applications to multi agency, coordinating tenancy signup, scheme induction and liaising with Services Coordinators to achieve this effectively across schemes.
• Rents: liaising with Rents Team to manage rent arrears, advise customers on charges, liaise on service charge setting. Able to promote and maintain a positive can do attitude in all aspects of the post
• Apply customer service skills effectively in all areas of work
• Approachable and assertive, able to act effectively and calmly in a crisis
• Excellent communication skills including support and guidance skills to team members
• Able to quickly build rapport with both internal and external stakeholders
• An understanding of professional boundaries
• Knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment
• An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car.