Tenant Liaison Officer

Be the vital link between residents and delivery teams

Liberty Property Services (part of WPS) is recruiting fora confident Tenant Liaison Officer to join our planned works team in Salford in helping to deliver high quality planned works across social housing properties. If you thrive in a fast-paced and putting people first team, this role could be for you? This is an opportunity to step into a busy programme of works where your communication skills and ability to manage tenant relationships will make a real difference every day.

• Acting as the key point of contact for tenants, keeping them informed throughout works
• Managing appointments, conducting home visits and door-to-door engagement
• Supporting kitchen and bathroom programmes across occupiedproperties
• Handling calls, emails and texts, ensuring clear and consistent communication
• Managing expectations and resolving concerns with empathy and professionalism
• Working closely with site teams to keep projects on track and customers informed
• Maintaining records and updating systems accurately

• Proven experience as a Tenant Liaison Officer (desirable) OR
• Driving license required
• Strong communication skills, confident dealing with challenging situations
• Ability to manage your own workload and work independently in the field
• Experience working with residents, ideally within housing, maintenance, or construction (desirable)
• A proactive, resilient approach, ability to handle high volumes and stay organised
• Join a busy, high-impact programme where your role is essential
• Opportunity to progress
• Work in a collaborative environment where communication is key
• Make a genuine difference to customers in their homes and communities

If you’re an experienced Tenant Liaison Officer (or similar) who can hit the ground running OR build strong relationships with customers, we want to hear from you.

Closing Date: ASAP (We may close early due to high demand)

Salford, Greater Manchester, United Kingdom

M5 5SJ

£27,976 per year +Company Van +Fuel Card