Regional Operations Lead

Regional Operations Lead

Location: East Anglia (primarily remote with regional travel)
Salary: £39K
Hours: Full-time (40 hours per week)

We are seeking an exceptional Regional Operations Lead to play a pivotal role in delivering high-quality NHS and Primary Care services across East Anglia.

This is an opportunity for a driven and experienced operations professional to take ownership of regional performance, influence key stakeholder relationships, and drive continuous improvement within a fast-growing, patient-focused organisation.

You will work at the heart of operations, partnering with senior leaders and NHS stakeholders to ensure services are delivered efficiently, compliantly, and to the highest possible standard.

This is not a purely administrative operations role, it is a hands-on, strategic leadership position where you will:

• Shape and optimise service delivery across multiple NHS contracts
• Influence operational strategy and regional performance
• Lead, develop and inspire teams
• Act as a trusted partner to both internal leadership and external stakeholders

• Own the day-to-day operational delivery of NHS services across the region
• Ensure services run efficiently, meeting all quality and performance standards
• Lead workforce planning, including rota oversight and resource optimisation
• Maintain accurate operational systems, reporting, and process documentation

• Take full accountability for contract performance and KPIs
• Build and manage strong, credible relationships with NHS stakeholders
• Lead service reviews and identify opportunities for enhancement and growth
• Proactively identify risks and implement effective mitigation strategies
• Provide strong leadership to regional operations teams
• Act as a role model, driving high performance and accountability
• Analyse data trends (using tools such as Excel/Power BI) to inform decisions
• Lead improvement initiatives to enhance efficiency, quality, and patient outcomes
• Support strategic objectives and contribute to wider organisational goals

We are looking for a confident, commercially aware and highly capable operations leader who thrives in a fast-paced healthcare environment.

• Operations (Ops) experience
  , ideally within healthcare or NHS settings
• Demonstrable understanding of NHS structures, contracts, and service delivery
• Proven leadership experience, including managing and developing teams
• Experience managing stakeholders at multiple levels

• Excellent organisational skills with the ability to manage competing priorities
• Strong communication and influencing skills
• Analytical mindset with the ability to interpret data and drive action
• Experience with CRMs, rostering, or clinical systems
• Strong presentation and interpersonal skills

• Results-driven with a proactive, solutions-focused mindset
• Calm under pressure, with excellent problem-solving capability
• High attention to detail and accountability
• Passionate about delivering high-quality patient services