Senior Vice President, Client Operations Manager

Client Operations Manager – Global Collateral Operations

Location:

Manchester, UK.

• Client delivery excellence – ensure high‑quality, timely, and consistent service delivery that meets client needs and strengthens trust.
• People leadership and team development – build an engaged, high‑performing team through coaching, talent development, feedback, and succession planning.
• Operational effectiveness – drive efficiency, scalability, and continuous improvement across processes, controls, and workflows.
• Risk and control oversight – maintain a strong control environment, promote accountability, and ensure adherence to regulatory and policy requirements.
• Strategic execution – translate business priorities into clear team objectives, plans, and measurable outcomes.
• Cross‑functional collaboration – partner effectively across functions, regions, and stakeholders to solve problems and deliver shared goals.
• Change leadership – lead teams through transformation, innovation, and evolving business needs with clarity and resilience.
• Culture and inclusion – foster an inclusive, accountable, and collaborative environment aligned with BNY’s principles and values.

• Bachelor’s degree or equivalent combination of education and experience.
• Extensive work experience preferred.
• Strong AI and digital tools capability; light coding experience is a plus.
• Strong knowledge of collateral management processes, including margining, dispute resolution, settlements, substitutions, and exposure monitoring.
• Solid understanding of financial products, market infrastructure, and the operational lifecycle supporting collateral activity.
• Proven ability to lead teams, develop talent, and build a high‑performing, accountable, and collaborative culture.
• Strong risk and control mindset, with experience ensuring regulatory compliance and maintaining a robust operational environment.
• Demonstrated client focus, with the ability to manage relationships, resolve escalations, and enhance service delivery.
• Ability to drive process improvement, operational efficiency, and change initiatives across a global model.
• Effective stakeholder management skills, with the ability to collaborate across Operations, Product, Technology, Risk, and Client Services.
• Strong analytical, problem‑solving, and communication skills, with the ability to make informed decisions and influence outcomes.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and a pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey, focus on your health, foster your personal resilience, and help you reach your financial goals. Generous paid leave, including paid volunteer time, supports you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.