Counter Manager - Tom Ford Trafford

Apply for Counter Manager - Tom Ford Trafford - 37.5 Hours at The Estée Lauder Companies in Manchester, ENG, GB. This full‑time on‑site position offers great opportunities for career growth.

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast‑paced retail environment. This is an exceptional opportunity for you to be the Chief Executive Officer of your own store.

• Lead, coach, and develop a team of Sales Associates to meet sales, customer service, and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, and exceptional customer relationship management.
• Guide the performance of team members while holding them accountable for results.
• Recruit and retain customers by leveraging strategic targeting, in‑store events, CRM, and front‑line marketing initiatives.
• Provide ongoing coaching to help team members reach their full potential and identify their development needs.
• Manage organizational tasks with high attention to detail, maintaining confidentiality, tact, and discretion when dealing with people.

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer‑service skills; skilled at winning people over.
• Results‑oriented with high drive to meet objectives and standards.
• Ability to pursue goals beyond what is required or expected.
• Sense development needs of others and bolster their abilities.
• Anticipate, recognize, and meet customers' needs.
• Handle difficult and tense customer‑service situations with diplomacy and tact.
• Guide performance of others while holding them accountable.
• Cultivate and maintain extensive informal networks.
• Model team qualities such as respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• Ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.

• Retail sales experience.
• Team leadership experience.
• Degree of experience dependent on business/store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system, including email and Microsoft Excel.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.