Head of Key Accounts - CSM

Are you an experienced leader with a passion for building strong customer relationships? Do you have a commercial mindset and enjoy working collaboratively to deliver exceptional customer service?

We are looking for a Head of Key Accounts to join our Customer Service Management (CSM) team on a full-time, permanent basis.

In this role, you will lead our Key Accounts team, managing and developing relationships with our National Fleet customers to achieve targets for parts revenue, profitability, customer satisfaction and vehicle uptime. Working closely with colleagues across the business, including Regional Operations, Sales and other internal departments, you will ensure our key customers receive a first-class service while identifying opportunities to strengthen and grow existing partnerships.

You will be responsible for leading and developing a team of Key Account Managers and support colleagues, ensuring account plans are in place and effectively managed. Acting as the senior escalation point for key customers, you will work proactively with both internal and external stakeholders to drive performance, improve communication and deliver the highest levels of customer satisfaction.

We are looking for someone who is an inspiring people leader with excellent communication and relationship-building skills. You will have strong commercial awareness, ideally gained within the commercial vehicle industry, together with experience of managing high-level customer relationships. You will also be financially astute, proactive in identifying business opportunities and confident working across multiple stakeholders to achieve shared objectives.

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.

At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.

We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential.

MAN is proud to be an equal opportunity employer.