Vice President - Corporate Actions

Corporate Actions | Asset Servicing | Custody Operations | Investment Operations
Manchester, England | Hybrid – 4 days onsite
Full-time | Competitive salary

We are partnering with BNY Pershing to hire a Vice President – Corporate Actions within its Enterprise Custody Services Operations team.

This is an excellent opportunity for an experienced financial services operations leader with a background in Corporate Actions, Custody Operations, Asset Servicing, Securities Operations, or Investment Operations who is passionate about people leadership, client service, operational excellence, and continuous improvement.

You will lead a critical operational function, overseeing day-to-day delivery, strengthening controls, developing high-performing teams, and driving service improvements within a highly regulated environment.

You will play a key role in leading and enhancing Corporate Actions operations, with responsibility for:

• Corporate Actions event processing and operational oversight
• Client service delivery and stakeholder management
• Operational controls and risk management
• Team leadership and people development
• Regulatory compliance and governance
• Operational performance and service metrics
• Process improvement and automation initiatives
• Continuous improvement and operational excellence

This role would suit someone who enjoys leading teams, improving processes, managing client relationships, and delivering strong operational outcomes in a fast-paced environment.

• Lead, coach, and develop Corporate Actions teams
• Foster a culture of accountability, collaboration, and continuous improvement
• Support performance management, talent development, and succession planning
• Drive employee engagement and professional growth across the function
• Build high-performing teams aligned to business objectives

• Oversee day-to-day Corporate Actions operations and service delivery
• Ensure operational activity is completed accurately and within agreed service levels
• Act as an escalation point for complex operational issues
• Drive operational excellence across processing, controls, and client servicing activities
• Monitor performance and ensure delivery against departmental objectives

• Maintain a strong control environment and operational risk framework
• Ensure adherence to regulatory requirements, internal policies, and governance standards
• Monitor KRIs, KPIs, and operational performance metrics
• Support audit activity, regulatory reviews, and remediation initiatives
• Promote a strong risk-aware culture across the team

• Serve as a key point of contact for clients and senior stakeholders
• Build strong relationships across Operations, Risk, Compliance, Technology, and Client Service teams
• Manage client queries, escalations, and service improvement initiatives
• Support the delivery of excellent client outcomes and service standards
• Identify opportunities to improve processes and operational efficiency
• Drive automation, digitalisation, and process enhancement initiatives
• Support strategic change and transformation programmes
• Use MI, reporting, and operational data to drive decision-making and performance improvements
• Encourage innovation and adoption of new technologies, including AI-enabled solutions

• Corporate Actions
• Custody Operations
• Securities Operations
• Investment Operations
• Middle Office Operations
• Wealth Operations
• Platform Operations
• Funds Operations
• Trade Support & Settlements
• Strong experience within Financial Services Operations
• Proven Corporate Actions operations experience
• Demonstrable people leadership and team management experience
• Strong client service and stakeholder management skills
• Experience managing operational controls, governance, and risk frameworks
• Experience monitoring and managing team performance against KPIs and KRIs
• Ability to lead teams within high-volume, deadline-driven operational environments
• Strong communication, organisational, and problem-solving skills
• Experience driving process improvements and operational efficiencies
• Custody or Asset Servicing experience
• Securities Operations background
• Exposure to operational transformation programmes
• Experience implementing automation or digital solutions
• Knowledge of regulatory and control frameworks
• Advanced Excel, MI, and operational reporting skills
• Experience working with global clients and complex operational environments